Forum Discussion
Office 365 Pro Plus - Closes All Office apps when updates are deployed
We have a ticket open about this, our TAM is involved and our SCCM DSE is involved. If/when we find a resolution, i'll be happy to share it on here.
- JohnGruszczyk
Microsoft
Hi Christopher - interesting bug you're running into. Would it be possible for you to run a small scale (~1-5 machine) test for me? You can force call the Office update mechanism and then specify during that call to not force apps to shutdown, I wonder if that could potentially resolve the issue you're seeing. It wouldn't be a fix, but at least can give us more detail into what's happening
https://docs.microsoft.com/en-us/deployoffice/best-practices/best-practices-channel-management
See specifically the section "Use OfficeC2RClient.exe" for the variables. If you know there's an Office update available, just run it with your normal experience + forceappshutdown = false and see what happens. You can even do this on a VM or test machine that's configured the same as your normal ConfigMgr devices
- I can give this a shot. According to our DSE, there is a current bug associated with this issue.
If a user runs the updates via software center prior to the deadline, the patching happens as expected. It prompts the user to shut down any running office applications. The issue we are running into is when the deadline for the patch is met, it forces the Office applications to close without any warnings to the user.
Are you wanting me to do something like this:
"%Program Files%\\Common Files\\Microsoft Shared\\ClicktoRun\\OfficeC2RClient.exe" /update user updatepromptuser=false forceappshutdown=false displaylevel=true updatetoversion=16.0.8827.2179 (this build is from January 30th).Christopher Hadwin has this been any development, we are experiencing the same issue effecting hundreds of clients.
