Forum Discussion
New PC not visible in https://config.office.com
Hi,
I use https://config.office.com to update my apps for Enterprise, this works well.
However, I now have a new pc, registered in azure, apps for enterprise installed and logged in with a valid user, but I do not get to see this pc in the inventory list of config.office.com. Can i force the inventory somewhere? or how can i troubleshoot what is going wrong?
Tx,
- As mentioned above, the min version is 2008. The device on v2004 just don't know how to register into the tenant. So update the device to version 2008 or newer and the device should be able to register. Documentation on min version requirement: https://docs.microsoft.com/en-us/deployoffice/admincenter/inventory#requirements-for-using-inventory
9 Replies
- manoth_msft
Microsoft
Hi, check out: https://techcommunity.microsoft.com/t5/microsoft-365-apps-for/how-to-troubleshoot-onboarding-devices-to-the-new-apps-admin/m-p/2183203
Basic checks are:
- Is the device running at least version 2008?
- If not, update to latest build.
- Has the device the TAK key set? (HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Cloud\Office\16.0\Common\officesvcmanager)
- If not, make sure that the same user which was used to activate Office is used to launch the application at least once.
- Has the Scheduled Task been created and ran at least once? (Task Scheduler > Microsoft > Office > Office Serviceability Manager)
- If not ran, ran it once manually.
- If not created, restart C2R service and re-check.
Feel free to report back your findings here.
- Hello, the device disappeared from Inventory after 30 days
- Checked Task Scheduler for 'Office Serviceability Manager' - running correctly
- Checked Regedit for TAK - present with the correct value
- Checked version of Office - correct, Microsoft 365 Apps for business, 2103, updated under Monthly Enterprise Channel previously
Any suggestions? Thank you.- manoth_msft
KrisDeb If the device is not checking in within 30 days, it will automatically purged from inventory. When device is back online and M365Apps launched, it should re-appear within a few minutes. Is the device which disappeared a test device or one which has been in use/online during the last 30 days?
- office version = Version 2004 Build 1730.20352 C2R
The 'Cloud' key does not exist under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\
When should this key have been created?- manoth_msftAs mentioned above, the min version is 2008. The device on v2004 just don't know how to register into the tenant. So update the device to version 2008 or newer and the device should be able to register. Documentation on min version requirement: https://docs.microsoft.com/en-us/deployoffice/admincenter/inventory#requirements-for-using-inventory
- Is the device running at least version 2008?
