Forum Discussion
New Outlook for mac not syncing passw
I am having one weird issue in new Outlook (16.57 or later), where users change password (From Nomad or AD or System pref or anywhere else like from Okta) and then they are not getting/sending emails...
switched to old outlook and it synced...but stuff cached in the new outlook was not present (e.g. mail in my "new experience" outbox did not exist in my "old experience" outbox...
mail I had "deleted" in the new experience (but hadn't been able to sync yet) was un-deleted in the old experience...
switching back to the new experience afterwards included the newly received emails (in my inbox) but still unable to sync/send/etc...
mail I had "deleted" in the new experience (but hadn't been able to sync yet) was un-deleted in the old experience...
switching back to the new experience afterwards included the newly received emails (in my inbox) but still unable to sync/send/etc...
- Actually - disregard my last post - it looks like that may have done the trick...
go to "outlook" in the upper left corner of the screen, and uncheck "New Outlook".
switch to old outlook & sync your mail....then switch back to "New Outlook"...
seems to work now.If Outlook keeps asking for your password, you either typed it incorrectly or you have an unstable Internet connection. You can also reset the login settings for your Outlook and start all over again. A missing update for your e-mail client can also cause this problem so make sure it's up to date.