Forum Discussion

BenStegink's avatar
BenStegink
Iron Contributor
Dec 17, 2016

Issues with Modern Attachments (and Add-Ins) in Outlook for Mac

Anyone else having problems where they can't attach a file in Outlook 2016 for Mac 15.30 (fast insider build).  Outlook either hangs or crahes.  When I reopen it, ofter time modern attachments are no...
Microsoft 365 Apps for Mac
outlook
Faisal Jeelani's avatar
Faisal Jeelani
Icon for Microsoft rankMicrosoft
Dec 20, 2016

Hi Ben, thanks for reproting this issue. I am a PM on the Mac Outlook team and would like to help you with this issue. Seems like your Insider Fast features are dissappearing and reappearing randomly. Can you help answer the following questions?

 

  • Can you run this command, both when you do have access to these features, and when you dont and reply back with the results?
    • Open Terminal and type "defaults read ~/Library/Preferences/com.microsoft.autoupdate2 ChannelName" without the quotes.
    • Reply back with the output.
  • Do you have multiple installs of Outlook or other Office apps?
  • When you run into this issue, are you connected to the internet? Or are you working offline?

 

Thanks Ben!

 

Faisal Jeelani | Outlook for Mac PM

Vincenzo Annunziata's avatar
Vincenzo Annunziata
Iron Contributor
Dec 21, 2016

Hi Faisal, I have a similar problem (lost Insider Fast option).

The result of terminal defaults read ~/Library/Preferences/com.microsoft.autoupdate2 ChannelName is:

InsiderFast

But I can't see new functions in Outlook and I can't talk with the Support because in deseapper in the Help menu.

It seems like my Insider Fast features are dissappearing and reappearing randomly, in my laptop and desktop.

I have signed again as  Insider Fast in the AutoUpdate program, but NO Support menu appear....

 

 

 

Resources