Forum Discussion
Issues with Modern Attachments (and Add-Ins) in Outlook for Mac
Here is a crash log from the Outlook Crash that seems to break Add-Ins
MicrosoftHey Ben, thanks for the details. It looks like we are seeing two issues here.
One where you try to use the new attachments feature (or an add in) and Outlook hangs. You force quit.
The other is when you do force quit and restart, your insider fast features are gone, cause you have been put into the production ring.
We are investigating both, in the mean time, can you please provide the following -
When you try to add an attachment, outlook hangs, can you gather a hang sample and send it to us please?
- Try to add an attachment
- Outlook hangs, let it be
- Open Activity Monitor
- Select Microsoft OUtlook in the process name column
- Click on the gear on the top left, it is a drop down
- Select Sample Process and please copy the resulting output and send it here as a text file.
Can you also please send a video if possible? We are not able to repro here so seeing exactly what is going on in the screen may help. If you can't because you have sensitive data on display, I totally understand :)
thanks!
One more update for today. I just opened up Outlook this evening, and without even have the crash caused by attaching the file all my insider fast features disappered, the modern attachment functionality as well as add-ins.
Thanks Faisal, let me know if there is anythign else I can get you to help.
Ben
Hi Ben,
did you ever get to the bottom of this.
I'm having a very similar issue where I have access to some of the insider fast features on one of my machines, but not the other. Modern attachments being one. Google Preview being another.
Thanks,
Daniel
Daniel,
In a way...and it wasn't pretty unfortunately. I was finally able to determine that the issue was actually within my user profile on macOS somewhere. I ended up creating a temp user profile in macOS and testing that one out for a whild and didn't experience any of the same issues.
Working with MS support, we tried removing my profile in Outlook and creating a new one, uninstalling and reinstalling Office, etc. with no luck. So, while I'm sure it was still related to somethign in my macOS profile that was created and used by Outlook, we were unable to determine where or what that was.
With this...and some other issues I was having, I eventually just wiped my entire machine. I probably also could have just created a new user profile in macOS and migrated from one to the other (hoping I didn't pull the issue into the new profile), but at the time, that actually sounded like more work and not as clean as just a fresh install.
Sorry I don't have a better solution, but after doing that, I haven't had anything like this surface again.
Thanks,
Ben
Got a video...you can't see the spinning wheel, but you'll notice I can pick select different files (it was a spinning wheel the whole time I was clicking on different files) but I'm unable to click Choose or Cancel.
Here is the process sample. Completely forgot to start recording a video. I'll try to remember getting a video next time.
I'll work on getting that info. Haven't been able to get the insider feature to show back up yet. Last time I had to force quit it took about 5 days for something (I wish I knew what) to actually trigger and apparently they just randomly started showing up.
As soon as the insider features show back up I'll work on getting all the requested info.
Thanks,
Ben
