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BenStegink's avatar
BenStegink
Iron Contributor
Dec 17, 2016

Issues with Modern Attachments (and Add-Ins) in Outlook for Mac

Anyone else having problems where they can't attach a file in Outlook 2016 for Mac 15.30 (fast insider build).  Outlook either hangs or crahes.  When I reopen it, ofter time modern attachments are no...
Microsoft 365 Apps for Mac
outlook
Faisal Jeelani's avatar
Faisal Jeelani
Icon for Microsoft rankMicrosoft
Dec 20, 2016

Hi Ben, thanks for reproting this issue. I am a PM on the Mac Outlook team and would like to help you with this issue. Seems like your Insider Fast features are dissappearing and reappearing randomly. Can you help answer the following questions?

 

  • Can you run this command, both when you do have access to these features, and when you dont and reply back with the results?
    • Open Terminal and type "defaults read ~/Library/Preferences/com.microsoft.autoupdate2 ChannelName" without the quotes.
    • Reply back with the output.
  • Do you have multiple installs of Outlook or other Office apps?
  • When you run into this issue, are you connected to the internet? Or are you working offline?

 

Thanks Ben!

 

Faisal Jeelani | Outlook for Mac PM

BenStegink's avatar
BenStegink
Iron Contributor
Dec 20, 2016

Here is a crash log from the Outlook Crash that seems to break Add-Ins

  • Faisal Jeelani's avatar
    Faisal Jeelani
    Icon for Microsoft rankMicrosoft
    Dec 20, 2016

    Hey Ben, thanks for the details. It looks like we are seeing two issues here.

     

    One where you try to use the new attachments feature (or an add in) and Outlook hangs. You force quit.

     

    The other is when you do force quit and restart, your insider fast features are gone, cause you have been put into the production ring. 

     

    We are investigating both, in the mean time, can you please provide the following - 

    When you try to add an attachment, outlook hangs, can you gather a hang sample and send it to us please?

    1. Try to add an attachment
    2. Outlook hangs, let it be
    3. Open Activity Monitor
    4. Select Microsoft OUtlook in the process name column
    5. Click on the gear on the top left, it is a drop down
    6. Select Sample Process and please copy the resulting output and send it here as a text file.

     

    Can you also please send a video if possible? We are not able to repro here so seeing exactly what is going on in the screen may help. If you can't because you have sensitive data on display, I totally understand :)

     

    thanks!

     

    • BenStegink's avatar
      BenStegink
      Iron Contributor
      Dec 22, 2016

      One more update for today.  I just opened up Outlook this evening, and without even have the crash caused by attaching the file all my insider fast features disappered, the modern attachment functionality as well as add-ins.

       

      Thanks Faisal, let me know if there is anythign else I can get you to help.

       

      Ben

      • Daniel Seehof's avatar
        Daniel Seehof
        Copper Contributor
        Mar 10, 2017

        Hi Ben,

         

        did you ever get to the bottom of this.

         

        I'm having a very similar issue where I have access to some of the insider fast features on one of my machines, but not the other. Modern attachments being one. Google Preview being another.

         

        Thanks,

        Daniel

    • BenStegink's avatar
      BenStegink
      Iron Contributor
      Dec 21, 2016

      Got a video...you can't see the spinning wheel, but you'll notice I can pick select different files (it was a spinning wheel the whole time I was clicking on different files) but I'm unable to click Choose or Cancel.

       

       

    • BenStegink's avatar
      BenStegink
      Iron Contributor
      Dec 21, 2016

      Here is the process sample.  Completely forgot to start recording a video.  I'll try to remember getting a video next time.

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