Forum Discussion

Iron Contributor

Dec 17, 2016

Issues with Modern Attachments (and Add-Ins) in Outlook for Mac

Anyone else having problems where they can't attach a file in Outlook 2016 for Mac 15.30 (fast insider build). Outlook either hangs or crahes. When I reopen it, ofter time modern attachments are no...

Microsoft 365 Apps for Mac

outlook

Faisal Jeelani

Microsoft

Dec 20, 2016

Hi Ben, thanks for reproting this issue. I am a PM on the Mac Outlook team and would like to help you with this issue. Seems like your Insider Fast features are dissappearing and reappearing randomly. Can you help answer the following questions?

Can you run this command, both when you do have access to these features, and when you dont and reply back with the results?
- Open Terminal and type "defaults read ~/Library/Preferences/com.microsoft.autoupdate2 ChannelName" without the quotes.
- Reply back with the output.
Do you have multiple installs of Outlook or other Office apps?
When you run into this issue, are you connected to the internet? Or are you working offline?

Thanks Ben!

Faisal Jeelani | Outlook for Mac PM

BenStegink

Iron Contributor

Dec 20, 2016

Of course after not working for a few days everything came back tonight. So, I ran the command again when the Add-In's actually loaded. The results of the command in the terminal are the same:

% defaults read ~/Library/Preferences/com.microsoft.autoupdate2 ChannelName
2016-12-19 23:43:01.693 defaults[28327:883089]
The domain/default pair of (/Users/bstegink/Library/Preferences/com.microsoft.autoupdate2, ChannelName) does not exist

One way I can consistantly reproduce the issue is to try to add a file attachment in Outlook, when trying to attach a file Outlook will lock up and ussually when I reload Outlook the File Attachment and Add-Ins won't load.