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BenStegink's avatar
BenStegink
Iron Contributor
Dec 17, 2016

Issues with Modern Attachments (and Add-Ins) in Outlook for Mac

Anyone else having problems where they can't attach a file in Outlook 2016 for Mac 15.30 (fast insider build).  Outlook either hangs or crahes.  When I reopen it, ofter time modern attachments are no...
Microsoft 365 Apps for Mac
outlook
Faisal Jeelani's avatar
Faisal Jeelani
Icon for Microsoft rankMicrosoft
Dec 20, 2016

Hi Ben, thanks for reproting this issue. I am a PM on the Mac Outlook team and would like to help you with this issue. Seems like your Insider Fast features are dissappearing and reappearing randomly. Can you help answer the following questions?

 

  • Can you run this command, both when you do have access to these features, and when you dont and reply back with the results?
    • Open Terminal and type "defaults read ~/Library/Preferences/com.microsoft.autoupdate2 ChannelName" without the quotes.
    • Reply back with the output.
  • Do you have multiple installs of Outlook or other Office apps?
  • When you run into this issue, are you connected to the internet? Or are you working offline?

 

Thanks Ben!

 

Faisal Jeelani | Outlook for Mac PM

  • Vincenzo Annunziata's avatar
    Vincenzo Annunziata
    Iron Contributor
    Dec 21, 2016

    Hi Faisal, I have a similar problem (lost Insider Fast option).

    The result of terminal defaults read ~/Library/Preferences/com.microsoft.autoupdate2 ChannelName is:

    InsiderFast

    But I can't see new functions in Outlook and I can't talk with the Support because in deseapper in the Help menu.

    It seems like my Insider Fast features are dissappearing and reappearing randomly, in my laptop and desktop.

    I have signed again as  Insider Fast in the AutoUpdate program, but NO Support menu appear....

     

     

     

  • BenStegink's avatar
    BenStegink
    Iron Contributor
    Dec 20, 2016

    Here is a crash log from the Outlook Crash that seems to break Add-Ins

    • Faisal Jeelani's avatar
      Faisal Jeelani
      Icon for Microsoft rankMicrosoft
      Dec 20, 2016

      Hey Ben, thanks for the details. It looks like we are seeing two issues here.

       

      One where you try to use the new attachments feature (or an add in) and Outlook hangs. You force quit.

       

      The other is when you do force quit and restart, your insider fast features are gone, cause you have been put into the production ring. 

       

      We are investigating both, in the mean time, can you please provide the following - 

      When you try to add an attachment, outlook hangs, can you gather a hang sample and send it to us please?

      1. Try to add an attachment
      2. Outlook hangs, let it be
      3. Open Activity Monitor
      4. Select Microsoft OUtlook in the process name column
      5. Click on the gear on the top left, it is a drop down
      6. Select Sample Process and please copy the resulting output and send it here as a text file.

       

      Can you also please send a video if possible? We are not able to repro here so seeing exactly what is going on in the screen may help. If you can't because you have sensitive data on display, I totally understand :)

       

      thanks!

       

      • BenStegink's avatar
        BenStegink
        Iron Contributor
        Dec 22, 2016

        One more update for today.  I just opened up Outlook this evening, and without even have the crash caused by attaching the file all my insider fast features disappered, the modern attachment functionality as well as add-ins.

         

        Thanks Faisal, let me know if there is anythign else I can get you to help.

         

        Ben

  • BenStegink's avatar
    BenStegink
    Iron Contributor
    Dec 20, 2016

    Of course after not working for a few days everything came back tonight.  So, I ran the command again when the Add-In's actually loaded.  The results of the command in the terminal are the same:

    % defaults read ~/Library/Preferences/com.microsoft.autoupdate2 ChannelName
    2016-12-19 23:43:01.693 defaults[28327:883089]
    The domain/default pair of (/Users/bstegink/Library/Preferences/com.microsoft.autoupdate2, ChannelName) does not exist

     

    One way I can consistantly reproduce the issue is to try to add a file attachment in Outlook, when trying to attach a file Outlook will lock up and ussually when I reload Outlook the File Attachment and Add-Ins won't load.

  • BenStegink's avatar
    BenStegink
    Iron Contributor
    Dec 20, 2016

    Faisal,

         Thanks and definitely!  I haven't been able to get the Insider Fast Feature to re-appear since my last crash a few days ago.  As for the questions.

     

    1. I ran the command when I don't have the features and received the following output:

    2016-12-19 20:58:26.686 defaults[14439:624363]
    The domain/default pair of (/Users/bstegink/Library/Preferences/com.microsoft.autoupdate2, ChannelName) does not exist

     

    I then opened up AutoUpdate and the "Office Insider Fast" was off.  It ussually disables itself after a period of time.  When I re-enabled it and checked for updates there weren't any updates availab.le.  I then ran the command again and the folloinw gwas returned:

    % defaults read ~/Library/Preferences/com.microsoft.autoupdate2 ChannelName
    InsiderFast

     

     

    2. I don't have multiple Outlook installs, but I do have all the other apps installed (Word, PowerPoint, Excel and OneNote).  Word, Excel and PowerPoint have all been fine.  OneNote has been crashing a few times a day on me, but I also have experimental features enbaled right now in OneNote :)

     

    3. It's always been when I'm connect to the internet as far as I can remember (It's rare that I'm not connected :))

     

    Thank you and let me know if you need anything else.

     

    ~Ben

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