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MarionZi's avatar
MarionZi
Copper Contributor
Apr 24, 2021

Issues accessing OneNote online - 1 day yes, 10 days no

Hi, I have created a OneNote document over a year ago. I have never had an issue until about 2-3 weeks ago. I would use this document on a regular basis, always using Google Chrome. I could connect ...
hansleroy's avatar
hansleroy
Iron Contributor
Apr 25, 2021

Hi,

My advise would be to open that Onenote in the Onenote app or the Onenote application. That would be far more stable than a browser.

Kind regards

Hans

  • MarionZi's avatar
    MarionZi
    Copper Contributor
    Apr 26, 2021

    hansleroy thanks for replying. I was able to reach the document by signing in to OneNote. It didn't work on the second attempt unfortunately. For now, I can only try and try again until I may have access. Hopefully someone came across the same issue and found a solution to this.

    Thanks again

    • hansleroy's avatar
      hansleroy
      Iron Contributor
      Apr 26, 2021

      Hi,

      Once it is opened in Onenote (app or application), it should be accessible directly until you close it explicitly. What happens if you reopen Onenote?

      CU

      Hans

      • MarionZi's avatar
        MarionZi
        Copper Contributor
        Apr 27, 2021

        hansleroy 

        Hi Hans,
        You are right, once it is open it stays open. However, I would prefer not to rely on this to ensure I keep having access to it. And I guess I would face the same issue every time I turn off my laptop, which is every day.
        So far your method of logging in to OneNote then access the document has been the best. It doesn't always work at the first attempt but by trying a few times so far I could eventually access it. Better than nothing!
        As for your question, if I close and try to open it again, or even if I try to duplicate the page, it is a hit or miss. Once yes, once no. When it doesn't work I get the exact same error page as described in my initial message. 

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