Forum Discussion

Lumacher's avatar
Lumacher
Copper Contributor
Nov 26, 2020

Issue during sync notes between Samsung Notes and OneNote

I have just updated my Samsung Galaxy s6 lite to the latest version of Samsung Notes, which includes the possibility to sync the notes between Samsung Notes and OneNote. I have made all the passages at this link https://support.microsoft.com/it-it/office/sincronizzare-samsung-notes-con-il-feed-di-onenote-581e0085-8518-4303-abfd-4fdfb92120b6?ui=it-it&rs=it-it&ad=it#:~:text=On%20your%20mobile%20device%2C%20open%20the%20Samsung%20Notes,the%20next%20screen%2C%20tap%20Sign%20in%20to%20continue. (confirmed both by Samsung and Microsoft support) but on OneNote for Windows 10, OneNote 2016 and OneNote's feed on Outlook.com doesn't show any of my notes on Samsung Notes. I have tried also to reinstall the app with the Microsoft support and also to re-login to the app with my Microsoft account, the one I use on OneNote, but nothing changed.

My brother also has the same tablet and also the same problem: no notes showed.

 

I have called at first Samsung, who said that is a problem of syncing, so is a problem of microsoft.

I also think it could be a problem of syncing, because when I press on "Sync now" on the Samsung Notes app, it sync more than 100 notes instantly (very strange)...

 

The microsoft support told me to open a new discussion here, if no one talked about it before (I searched but nothing found), so sorry if I made another discussion with this argument.

 

Thanks to could help me

Resources