Forum Discussion
Constant Login Requests
One of our users, when opening a document in MS Office 2016 (mostly Word and Excel) in an Office 365 connected environment is almost always being asked to login to Office 365, even though he's logged...
I had this issue a short time ago and it was something to do with the account associated with office. To fix it, I removed all the accounts from Office through the File in Word and then shut down and restarted the machine I then added the account back in and it solved the problem.
There are some articles on this but I haven't got the references as they also have an additional step to clean up the registry if needed.
We have also found with some of the clients we support, the only options was to delete their profile and create a new one. The outcome of this though probably has the same affect of removing accounts and cache.
There are some articles on this but I haven't got the references as they also have an additional step to clean up the registry if needed.
We have also found with some of the clients we support, the only options was to delete their profile and create a new one. The outcome of this though probably has the same affect of removing accounts and cache.
I have the same issue with some users. Logging out and back in in Office didnt help :-(
In the post from Alan he tells about some registry cleanup. Can anyone give me a link for instructions ?
Thanks
Jan