Forum Discussion
Business Std Subscription and no email account?
My registered credit card as payment method expired. I forgot to renew on time and then once I received a notice of delete account, I reactivated my subscription and changed my payment method information with my new business credit card an everything went just fine.
Now, when I log in to the Office 365 Portal, I won't see any of the MSOffice apps such as Outlook, PowerPoint, Word, Excel and the like. Also, I won't receive any email at all at my registered business address.
When I navigate to the Active Users, my own user is registered and has a valid license Business Std license, and still won't have any email subscription as it's said. How's that? Isn't a license of Exchange Online included into my Business Std subscription?
How can I get access back to my emails? Especially that I have paid my renewal with Office 365 using the new payment method.
Also, I just verified my subscription status and it says that it's active.