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iangoodale's avatar
iangoodale
Copper Contributor
Jan 04, 2019
Solved

TLS Deprecation Report always empty

The SecureScore web site shows that we have 31 users and 6 agents using TLS 1.0/1.1. It also provides a link to the following report site that is supposed to show me who the users and agents are:   ...
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Jan 09, 2019

    Hi Iangoodale,

     

    I have tested this morning on Edge, Chrome and IE and experience the same.

     

    Ryan Heffernanis there anyone you can raise this to? We have multiple reports of community users not being able to download the TLS deprecation report on the service trust page. Nothing downloads. This seems to be a bug as users have tried several browsers including Edge, Chrome and IE. Pretty important to get this report so admins can get users off TLS 1.0/1.1.

     

    Best, Chris

ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Jan 09, 2019

Hi Iangoodale,

 

I have tested this morning on Edge, Chrome and IE and experience the same.

 

Ryan Heffernanis there anyone you can raise this to? We have multiple reports of community users not being able to download the TLS deprecation report on the service trust page. Nothing downloads. This seems to be a bug as users have tried several browsers including Edge, Chrome and IE. Pretty important to get this report so admins can get users off TLS 1.0/1.1.

 

Best, Chris

Ryan Heffernan's avatar
Ryan Heffernan
Icon for Microsoft rankMicrosoft
Jan 09, 2019

Sorry for the problems. I'm doing some digging internally to find out who owns this site and will reply back here with an update. 

  • Ryan Heffernan's avatar
    Ryan Heffernan
    Icon for Microsoft rankMicrosoft
    Jan 09, 2019

    Update: We've found the site owner and they are investigating the problem. Thanks for bringing it to our attention. 

    • markharvey's avatar
      markharvey
      Copper Contributor
      Jul 13, 2021

      Ryan Heffernan I have gone to the site today https://servicetrust.microsoft.com/AdminPage/TlsDeprecationReport/Download and seen there are some legacy connections happening and the graph shows it. However when I download the report it does not have any content showing connections just column headings.

      • DaveH24's avatar
        DaveH24
        Copper Contributor
        Jun 15, 2022

        @Ryan Heffernan

        16/06/2022 and still broken.
        Reports are empty regardless of the browser being used.

    • AdminLiz's avatar
      AdminLiz
      Copper Contributor
      Jan 17, 2019

      Hi, I download a TLS report and found that the username is blank, could you please check it for me?

      • jiaden's avatar
        jiaden
        Copper Contributor
        Jan 17, 2019

        Thank you for reporting the issue. Our engineering team has released a new version of our service and we added support for IE 11 and Firefox.

         

        We have also fixed for the blank username issue. If username is '-', the service would try to find out the IP address of this record.

         

        Please check if it works for you and thanks again for your patience.

    • Lei He's avatar
      Lei He
      Copper Contributor
      Jan 14, 2019

      Thank you for reporting the issue. The engineering team is working on a fix as a high priority item.  We will update this thread when this is resolved.  Thank you for your patience.

      • DaveH24's avatar
        DaveH24
        Copper Contributor
        Jun 30, 2022

        Hi Guys

        @Ryan Heffernan

        Lei He 

         

        Its 30/06/2022 and its still broken. Reports are empty regardless of the browser being used.

         

        Can you please escalate or review this?

         

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