Forum Discussion
Sensitivity labels grayed out in Microsoft365 Applications
What would cause the sensitivity label icon not to work in the Microsoft 365 Applications? It works in all the web applications but not the locally installed. This works for accounts from my test t...
Hi, just a wild guess here. By default, built-in labeling is turned off when the Azure Information Protection client is installed.
https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels-office-apps?view=o365-worldwide#office-built-in-labeling-client-and-the-azure-information-protection-client
https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels-office-apps?view=o365-worldwide#office-built-in-labeling-client-and-the-azure-information-protection-client
Yeah that was the first thing we checked. When I log in with an account from a different tenant it works. So I was thinking it has to be something with this specific tenant. Thanks.