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Paul_Saldanha's avatar
Paul_Saldanha
Brass Contributor
Dec 02, 2021
Solved

Sensitivity Button not showing in Office Web Apps

I am trying to understand the process for enabling the sensitivity button in Office Web Apps (Word, Excel, PowerPoint).  The following is confirmed.   Have the correct licensing. Set-SPOTenant -E...
information protection and governance
microsoft information protection
  • Paul_Saldanha's avatar
    Paul_Saldanha
    Dec 22, 2021

    MarcinUK ChristianJBergstrom Mitul_Pansuriya 

    Sorry for the radio silence. Dealing with a family emergency.
    After banging my head on the wall a few things happened:

    1. After about 5 days, the sensitivity button showed up in the Office Web Apps.  I didn't do anything different from when I first posted my question.
    2. I had reached out to CDX Support (through the partner site) for help.  That was very slow and not fruitful but I did get an out-of-the-blue email from someone stating that they had uncovered a bug in the CDX tenants and were applying a fix to my tenant.  This was after the button showed up in one CDX tenant and not in the other CDX tenant.  The button is in both tenants now.  I can't say for certain that the "fix" had anything to do with anything since I had the button prior to receiving the email from Support.
    3. I learned that there are different SLAs for the CDX tenants.  These SLAs are not published but they can be throttled arbitrarily.  Maybe this is what is going on?  Colleagues spun up a MSDN tenant and clicked on the yellow highlighted text (instead of using the Set-SPOTenant) and it configured the button in the documented 15 minutes.
    4. I had to log out of the tenant and sign back in to see the change.
MarcinUK's avatar
MarcinUK
Copper Contributor
Dec 20, 2021

Hi ChristianJBergstrom 

 

I checked it today again, and I saw that I could select the sensitivity label In SharePoint Admin center for each of my sites.

 

I hadn't changed anything since my first post and it turned out to be some kind of propagation on Microsoft side. Annoying, but very happy that I hadn't done anything wrong 🙂

 

Thanks for your help and quick response.

 

 

Paul_Saldanha's avatar
Paul_Saldanha
Brass Contributor
Dec 22, 2021

MarcinUK ChristianJBergstrom Mitul_Pansuriya 

Sorry for the radio silence. Dealing with a family emergency.
After banging my head on the wall a few things happened:

  1. After about 5 days, the sensitivity button showed up in the Office Web Apps.  I didn't do anything different from when I first posted my question.
  2. I had reached out to CDX Support (through the partner site) for help.  That was very slow and not fruitful but I did get an out-of-the-blue email from someone stating that they had uncovered a bug in the CDX tenants and were applying a fix to my tenant.  This was after the button showed up in one CDX tenant and not in the other CDX tenant.  The button is in both tenants now.  I can't say for certain that the "fix" had anything to do with anything since I had the button prior to receiving the email from Support.
  3. I learned that there are different SLAs for the CDX tenants.  These SLAs are not published but they can be throttled arbitrarily.  Maybe this is what is going on?  Colleagues spun up a MSDN tenant and clicked on the yellow highlighted text (instead of using the Set-SPOTenant) and it configured the button in the documented 15 minutes.
  4. I had to log out of the tenant and sign back in to see the change.

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