Forum Discussion
Sensitivity Button not showing in Office Web Apps
MarcinUK ChristianJBergstrom Mitul_Pansuriya
Sorry for the radio silence. Dealing with a family emergency.
After banging my head on the wall a few things happened:- After about 5 days, the sensitivity button showed up in the Office Web Apps. I didn't do anything different from when I first posted my question.
- I had reached out to CDX Support (through the partner site) for help. That was very slow and not fruitful but I did get an out-of-the-blue email from someone stating that they had uncovered a bug in the CDX tenants and were applying a fix to my tenant. This was after the button showed up in one CDX tenant and not in the other CDX tenant. The button is in both tenants now. I can't say for certain that the "fix" had anything to do with anything since I had the button prior to receiving the email from Support.
- I learned that there are different SLAs for the CDX tenants. These SLAs are not published but they can be throttled arbitrarily. Maybe this is what is going on? Colleagues spun up a MSDN tenant and clicked on the yellow highlighted text (instead of using the Set-SPOTenant) and it configured the button in the documented 15 minutes.
- I had to log out of the tenant and sign back in to see the change.
ChristianJBergstrom
Thanks for the reply and the confirmation that I only need the set-spotenant command. I wish the docs delineated this more.
So I am currently testing in a demo Contoso tenant. The labels were already published to the user and I republished them about 1.5 hrs before your response (about an hour after I posted the question). Perhaps I am in the requisite 24hr waiting period (I did not change any labels)?
- Its got to be something else. Its been slightly over 24 hrs and there is still no button. Very frustrating if the only thing to integrate with Office Apps is set-spotenant. Still open to other ideas or things to check...
- And I checked that the user has labels published by installing word and the desktop UL client. See the button in client app with labels. But not on the web
Hi, the process is really straightforward so agree there must be something else if you waited over 24 hours. You don't have to install the UL client as the sensitivity button appears anyway in Office desktop apps. Kind of makes me think of the prerequisites again.
I believe I know too little about your environment to assist here, so instead of giving your org. config to me I suggest you reach out to the official support with a ticket.Paul_Saldanha Out of curiosity, what licensing do you have? You only say "Have the correct licensing."