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Chato69's avatar
Chato69
Copper Contributor
Sep 13, 2022

Self-Service Password Reset return SSPR_0030

This happens for all our users. I watched this video https://www.youtube.com/watch?v=9RPrNVLzT8I&list=PL3ZTgFEc7LyuS8615yo39LtXR7j1GCerW&index=3 and notice that our MSOL account for AAD Connect (version 2.1.15.0, upgraded from previous release) does not have Read Permissions or Reset Password permissions in our AD and thought this could be the issue for our SSPR not working? (about 6:30 into the video). I see the video is from 2021, thus these mentioned AD permissions may no longer be required for the MSOL account? SSPR was working find until upgrading AAD Connect...

 

Any thoughts?

azure active directory

4 Replies

  • Anonymous's avatar
    Anonymous
    Aug 31, 2023
    See:
    SSPR errors that a user might see
    https://learn.microsoft.com/en-us/azure/active-directory/authentication/troubleshoot-sspr#sspr-errors-that-a-user-might-see
    Restart the Azure AD Connect Sync service
    https://learn.microsoft.com/en-us/azure/active-directory/authentication/troubleshoot-sspr-writeback#restart-the-azure-ad-connect-sync-service
    ---
    Rebooting ok 🙂
  • _CM_'s avatar
    _CM_
    Copper Contributor
    Sep 28, 2022

    rebooting server running aadconnect resolved the issue!

    • James1315's avatar
      James1315
      Copper Contributor
      Jul 12, 2023
      I have the same issue but, in the moment, I don’t find the solution.
      I have worked a lot of time to resolve this issue.
      https://learn.microsoft.com/en-us/azure/active-directory/authentication/concept-sspr-writeback
      • _CM_'s avatar
        _CM_
        Copper Contributor
        Jul 19, 2023
        if you are using Azure AD Connect please check and verify its settings are all good.

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