Forum Discussion
Daniel Brim
Jul 03, 2018Copper Contributor
Secure score not updating
After making a few changes and waiting 24 hours, the secure score was updated on the security and compliance dashboard but not the secure score dashboard. I attached some photos of what I mean,
This is from the security and compliance dashboard
And this is from the secure score dashboard
I have tried multiple browsers and cleared cache, cookies, etc
Hi Daniel,
If this is not fixed yet, please use the feedback button in Secure Score (look in bottom right of the screen)and let us know. Doing this gives us your tenant information so we can investigate this.
Thanks!
- TomAtkinsCopper ContributorI am also having this issue. What's most annoying is that actions manually marked as 'implemented' are being undone by the automated scan.
An example of this is "Block jail broken and rooted mobile devices" - I can see the deployed device compliance policy that has this setting enabled, but the compliance manager seems to reject it and deduct the points back to 0/27.
I can't make progress on the secure score if I have to continuously address things I've already implemented. Is this being caused by something I am doing wrong, or is there a fix in the works to resolve this issue on Microsoft's side?- DamirBrass ContributorReally old thread but I think I'm having the same issue all of a sudden.
- mwilliams7274Copper Contributor
TomAtkins I too have the same issue. I wonder if you were ever able to get this working?
I opened a call using the chat option and got routed to basic support who did the best they could to help.
It seams odd to me that years later this still seams to be an issue. There could be a recommendation on how to force this or re-audit. It is hard to know if I am making a mistake, something is broken, or there is a license issue that is preventing the updates.
- PashaShCopper Contributor
We have same problem. Many policies do not update automatically, specifically many items associated with Intune.
If we set an item to "implemented" and "tested" manually, it initially becomes all the 27 points, but is reset back to "Could not be detected" after some time.
any news on this problem? how to get the automatic scanner working? (our setting is of course set to "Turn on for all improvement actions"). The tenant is ca. 2 years old now.
- EricParkerCopper ContributorExactly the same issue here - I have more than 10 (and counting them up as they are checked) recommendations relating to Cloud App Security which are all marked "Completed" in CAS but cannot be marked as completed in Security Centre (Complete radial button is greyed out and cannot be changed)
- TechnodudeIron Contributor
I am seeing the same issue in relation to a number of different policies, all of which are not scoring and yet remediation has been in place for over 6 months.
Have to say... if the scoring process isn't accurate we basically can't trust it and it therefore becomes irrelevant.
Would be great to get an update on when this is likely to become a reliable metric.
Thanks
Mike
- Anthony Smith (A.J.)
Microsoft
Hi Daniel,
If this is not fixed yet, please use the feedback button in Secure Score (look in bottom right of the screen)and let us know. Doing this gives us your tenant information so we can investigate this.
Thanks!
- Daniel BrimCopper Contributor
Here is what it looks like now, the last change was made July 3rd. It looks like it did eventually update but they are still out of sync.
Security and compliance dashboard
Secure score dashboard
- Anthony Smith (A.J.)
Microsoft
Hi Daniel,
If you can file feedback via Secure Score that would be great. I check my demo tenant this morning and I don't see this issue so it might be something localized to your tenant.
- Max FritzIron ContributorPersonally I've seen Secure Score take almost 48 hours to update on a few occasions, so you may need to wait a bit more. The fact that the two are not in sync seems a bit unusual though; I would suggest waiting a little longer, and then opening a support ticket through your Microsoft 365 portal if the issue persists. Seems like a backend issue.
Best of luck!