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Daniel Brim's avatar
Daniel Brim
Copper Contributor
Jul 03, 2018

Secure score not updating

After making a few changes and waiting 24 hours, the secure score was updated on the security  and compliance dashboard but not the secure score dashboard. I attached some photos of what I mean,

 

This is from the security and compliance dashboard 

 

And this is from the secure score dashboard

I have tried multiple browsers and cleared cache, cookies, etc

  • Hi Daniel,

     

    If this is not fixed yet, please use the feedback button in Secure Score (look in bottom right of the screen)and let us know.  Doing this gives us your tenant information so we can investigate this.

     

    Thanks!

  • TomAtkins's avatar
    TomAtkins
    Copper Contributor
    I am also having this issue. What's most annoying is that actions manually marked as 'implemented' are being undone by the automated scan.

    An example of this is "Block jail broken and rooted mobile devices" - I can see the deployed device compliance policy that has this setting enabled, but the compliance manager seems to reject it and deduct the points back to 0/27.

    I can't make progress on the secure score if I have to continuously address things I've already implemented. Is this being caused by something I am doing wrong, or is there a fix in the works to resolve this issue on Microsoft's side?
    • Damir's avatar
      Damir
      Brass Contributor
      Really old thread but I think I'm having the same issue all of a sudden.
    • mwilliams7274's avatar
      mwilliams7274
      Copper Contributor

      TomAtkins I too have the same issue. I wonder if you were ever able to get this working? 

      I opened a call using the chat option and got routed to basic support who did the best they could to help. 

      It seams odd to me that years later this still seams to be an issue. There could be a recommendation on how to force this or re-audit. It is hard to know if I am making a mistake, something is broken, or there is a license issue that is preventing the updates. 


  • PashaSh's avatar
    PashaSh
    Copper Contributor

    We have same problem. Many policies do not update automatically, specifically many items associated with Intune. 

     

    If we set an item to "implemented" and "tested" manually, it initially becomes all the 27 points, but is reset back to "Could not be detected" after some time.

     

    Chris Hallum 

    any news on this problem? how to get the automatic scanner working? (our setting is of course set to "Turn on for all improvement actions"). The tenant is ca. 2 years old now.

     

     

  • EricParker's avatar
    EricParker
    Copper Contributor
    Exactly the same issue here - I have more than 10 (and counting them up as they are checked) recommendations relating to Cloud App Security which are all marked "Completed" in CAS but cannot be marked as completed in Security Centre (Complete radial button is greyed out and cannot be changed)
  • Technodude's avatar
    Technodude
    Iron Contributor

    @Chris Hallum 

     

    I am seeing the same issue in relation to a number of different policies, all of which are not scoring and yet remediation has been in place for over 6 months.  

     

    Have to say... if the scoring process isn't accurate we basically can't trust it and it therefore becomes irrelevant.

     

    Would be great to get an update on when this is likely to become a reliable metric.

     

    Thanks

     

    Mike

     

  • Hi Daniel,

     

    If this is not fixed yet, please use the feedback button in Secure Score (look in bottom right of the screen)and let us know.  Doing this gives us your tenant information so we can investigate this.

     

    Thanks!

    • Daniel Brim's avatar
      Daniel Brim
      Copper Contributor

      Here is what it looks like now, the last change was made July 3rd. It looks like it did eventually update but they are still out of sync.

       

      Security and compliance dashboard

       

      Secure score dashboard

      • Anthony Smith (A.J.)'s avatar
        Anthony Smith (A.J.)
        Icon for Microsoft rankMicrosoft

        Hi Daniel,

         

        If you can file feedback via Secure Score that would be great.  I check my demo tenant this morning and I don't see this issue so it might be something localized to your tenant.

  • Max Fritz's avatar
    Max Fritz
    Iron Contributor
    Personally I've seen Secure Score take almost 48 hours to update on a few occasions, so you may need to wait a bit more. The fact that the two are not in sync seems a bit unusual though; I would suggest waiting a little longer, and then opening a support ticket through your Microsoft 365 portal if the issue persists. Seems like a backend issue.

    Best of luck!

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