Forum Discussion
recover ms authenticator without any backup on ios after factory reset
hey guys so, the ms support team brought me here - how the title says, i had to do a factory reset on my iphone & forgott to remove/ do a backup on my ms authenticator app. so all of the saved apps in the app are gone.
Any chance, to recover them without any backup? i contacted apple already and the cant find any backup data from the ms app (logically)
3 Replies
- Is it work or school accounts, or private accounts, or maybe both? I'm afraid you need to start over, meaning reconfiguring your accounts in the MS Authenticator on your new device. Due to security reasons the iCloud backup only includes the account information anyway and not the Multi-factor authentication configuration (per account/tenant). So even if the backup had been successful, you still would've needed to configure your MFA again.
Hello! You've posted your question in the Community Discussion space, which is intended for discussion around the Tech Community website itself, not product questions. I'm moving your question to the Security, Compliance and Identity space - please post Security, Compliance and Identity questions here in the future.
- Thank you!
