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Chandrika Padaki's avatar
Chandrika Padaki
Copper Contributor
Mar 27, 2017
Solved

Policy Tips not showing up

I have been testing how the DLP policys work. I have setup a policy to monitor for SSN's and show a policy tip to the user. What I am expecting to happen is  - as a user is writing an email and types...
  • VasilMichev's avatar
    VasilMichev
    Mar 30, 2017

    Well I'm out of ideas. Time to open a support case I guess.

Chandrika Padaki's avatar
Chandrika Padaki
Copper Contributor
Mar 29, 2017

I have validated the xml files show up on the location you mentioned, I even forced a  download based on an article I found and the rules show the policy tip on OneDrive but not on any of the installed products like outlook/word/OWA. Not sure what else I need to look at.

 

VasilMichev's avatar
VasilMichev
MVP
Mar 30, 2017

Well I'm out of ideas. Time to open a support case I guess.

  • mattias-skog's avatar
    mattias-skog
    Iron Contributor
    Jun 25, 2018

    We are also having problems with Policy Tips at the moment. They show up correctly in OWA but not at all in the Outlook 2016 clients. Not long ago this was working fine and we were seeing the Policy Tips in Outlook 2016 clients also but suddenly it just stopped working.

     

    I have configured the DLP policy in the Security & Compliance Center. I have not configured any policies in the Exchange Online Admin Center.

     

    I have tested all the solutions provided in this discussion but nothing seems to help fix the problem.

     

    Hope to find a solution to the problem soon!

  • Chandrika Padaki's avatar
    Chandrika Padaki
    Copper Contributor
    Jun 22, 2018
    Thank you, this may be the issue with our configuration.
  • Jerome D's avatar
    Jerome D
    Copper Contributor
    Jun 22, 2018

    Hello,

     

    have a look to this link :

    https://support.microsoft.com/da-dk/help/4229971/office-365-dlp-policy-tips-are-not-showing-in-outlook-or-owa

     

    It seems that tips configured on both Exchange Online and Security Center will generate that issue.

     

    This issue occurs because a policy tip can be enabled only in one of the following locations: 

    • Security and Compliance Center
    • Exchange Online

     

    I had the issue until removing the EOP transport rule.

     

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