Forum Discussion
Policy Tips not showing up
Well I'm out of ideas. Time to open a support case I guess.
Which Office/Outlook version are you using? Tips are only available with some SKUs. Also, where did you create the policy from? If using the SCC, make sure the status has chagned accordingly, i.e. it has been deployed. On the client side, you can check if Outlook has downloaded the policy definition file, should be stored in %USERPROFILE%\Appdata\Local\Microsoft\Outlook.
You can also check in OWA (make sure to wait a minute or so for the DLP check to kick in).
If by SCC you mean Security and Compliance - that is where I setup the DLP policy and it is set to be test with notification.
I see that OWA is also not showing the policy tips.
Thanks,
The Office/Outlook clients come in different SKUs too, you need a qualifying one in order to be able to use features such as Policy tips. If you mean the click-to-run version you get as part of E3/E5, then you should be fine.
Did you check about the policy XML files? As for OWA, make sure you give it some time, if I remember correctly the processing happens when the message is saved to drafts or similar.
If both still dont work, I'd suggest taking a look at the actual rules.
How do I find out the SKU installed and check if that is setup to display policy tips?
Show us a screeshot of what you see under File -> Account in say Word or Outlook.