Forum Discussion
Policy Tips not showing up
- Mar 30, 2017
Well I'm out of ideas. Time to open a support case I guess.
Chandrika Padaki Bumping this thread as it is directly impacting my organisation's ability to roll out DLP specifically in Outlook and I don't know where else to turn!
My organisation had been testing DLP policies and all was working well until November 2020 where policy tips stopped appearing within the Outlook desktop app. This was noticed by some of us who were on Office version 2006 and above, most recently 2010 & 2011 are still affected by this issue.
As others ITT have said, policy tips still appear in Outlook on web.
https://docs.microsoft.com/en-us/outlook/troubleshoot/security/can't-display-dlp-policytip from Microsoft highlights the issue is due to basically the office version being newer than the DLP policy evaluation engine, but all the "resolution" steps don't fix the issue.
I've raised this with Microsoft support, who tell me that I actually knew more about the issue than they did at the time, and they then closed the ticket as they had raised it with the product team.
I've detailed everything regarding my experiences with this issue https://sharepointstuff.com/2021/01/20/data-loss-prevention-policy-tips-not-showing-in-outlook/, but can anyone else share their experiences with this. Is the workaround just to not use policy tips, don't use Outlook desktop? For me the tips are a big part of the adoption driver for rolling out DLP as it notifies users of sensitive information and next steps, im also not sure how other organisations can roll out DLP without policy tips in Outlook, when email is still one of the main tools people use for communication...