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Justin Horne's avatar
Justin Horne
Copper Contributor
Aug 16, 2018
Solved

Microsoft does not consider Security and Compliance Center to be credible

Opened ticket regarding a specific email that did not show up on a message trace report. Per response from Microsoft directly: "As message trace in Office 365 Security & Compliance Center is a rede...
  • Scott Landry's avatar
    Scott Landry
    Aug 17, 2018
    Right, so you are confirming my last bit -- that longer term storage doesn't seem to have the most recent bits in your case for some reason. I would normally expect it to have it within 4 hours of the email being sent, but I don't know what the exact SLA is; there could be a service issue in your region. Regardless, I'm confirming: there is an escalation process for looking into this type of issue, and so if it still isn't resolved, it's absolutely something we can look into. I have shared this information with the support team working your issue, so let us know if this doesn't get you unstuck. I apologize for any inconvenience.