Forum Discussion
Justin Horne
Aug 16, 2018Copper Contributor
Microsoft does not consider Security and Compliance Center to be credible
Opened ticket regarding a specific email that did not show up on a message trace report. Per response from Microsoft directly: "As message trace in Office 365 Security & Compliance Center is a rede...
- Aug 17, 2018Right, so you are confirming my last bit -- that longer term storage doesn't seem to have the most recent bits in your case for some reason. I would normally expect it to have it within 4 hours of the email being sent, but I don't know what the exact SLA is; there could be a service issue in your region. Regardless, I'm confirming: there is an escalation process for looking into this type of issue, and so if it still isn't resolved, it's absolutely something we can look into. I have shared this information with the support team working your issue, so let us know if this doesn't get you unstuck. I apologize for any inconvenience.
VasilMichev
Aug 16, 2018MVP
That's probably one of the vendor agents... their priority is closing the tickets, not resolving them :) Let me ping few folks on the Exchange team, see what they think about it.
- Justin HorneAug 17, 2018Copper Contributor
Ticket #11076270 if they have access to the details. I've gotten nowhere with MS over the past 3 days. Can't say that's not typical. We also have our MS reps looking into this as well.