Forum Discussion

Copper Contributor

Jan 08, 2018

Solved

Labels Missing

Hello Just in the process of testing Azure Information Protection. We have Enterprise Mobility + Security E3 licences. One issue I am seeing is when I configure a policy to be protected ...

information protection and governance

microsoft information protection

Rights Management

Stuart Fairbairn
Jan 09, 2018
Got this working with the help of the support guys. Had to uninstall and reinstall office as we had upgraded a few months back and the old subscription was still holding on to some settings.

Stuart Fairbairn

Copper Contributor

Jan 08, 2018

Hello Sorry if I was not clear. So I have the out of the box Personal / Public / General / Confidential / Highly Confidential labels. I created a 'Scoped Policy' called IT and then a 'Sub Label' under both Confidential and Highly Confidentail called IT. When I do this and publish it, close and reopen Word and Outlook I can see these Sub Labels under the relevant primary label. However when I chose the option 'Protect' under the 'Set permissions for documents and emails containing this label' section to assign specific permissions such as Viewer, Reviewer, Co-Author etc, Save and Publish and also close and reopen Word and Outlook the IT sub labels dissapear so I cannot assign these. Hope this makes more sense :) Stuart

Stuart Fairbairn

Copper Contributor

Jan 09, 2018

Got this working with the help of the support guys. Had to uninstall and reinstall office as we had upgraded a few months back and the old subscription was still holding on to some settings.

VasilMichev
MVP
Jan 09, 2018
Good to know, I was out of ideas :)
- admin_m.koers Martijn Koers
  Copper Contributor
  Aug 02, 2018
  Hi Vasil,
  
  I have the exact same issue with Office 365 Business Premium + EMS E5 and Microsoft 365 Business (trial).
  For both licenses I do not see the labels anymore after I enable protection.
  
  My current test system is licenced with Microsoft 365 Business and Win 10 Business (pro). Azure automatically updated the win 10 Pro license to Business after Azure AD Join.
  I see that my Office is saying Microsft Office 365 Business. (I do not know if that is correct)
  Off course I removed and reinstalled office again but the issue with the labels remais the same. Any ideas? Do you know if protection labels are supported at this time for Microsoft 365 Business or that i have to wait?
  
  I hope you can help me because I am out of options.
  
  Kind Regards
  
  Martijn Koers