Issues with Office 365 Advanced Threat protection Safe Links

Thanks VasilMichev but the issue isn't technically malware, it is more phishing. The problem is that 'reporting' is done via Outlook Junk mail in OWA which is not what 'average' users work with, they are normally on Outlook on the desktop.

You have provided some options in that link that allow possible submission for analysis and agree that escalation via a support call is the best option. However, that doesn't protect the client at the  point of incoming which is the concern here.

I appreciate in safe links are reputation based and if they aren't as yet reported they don't appear in the reputation database. For some reason this reseller is claiming that their clients are getting lost that don't get detected by ATP safe links.

Unfortunately, there probably isn't an easy answer here and I'll go back to them with what you've provided. Thanks.