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Trevor_Rusher 

We need to work on updating Outlooks recovery automated system. The problem is its to strait forward. When sometimes the outlook customs sometimes their recovery is not always Straight forward. I will give an example (what if the Outlook customers accounts have been put into a temporary block like if he or she had two accounts blocked, then they must go the identity form to start the process to prove its their accounts. But what happens when they prove to Microsoft that yes, they are the owner of the two accounts, but here is the glitch in are automated system. What happens if he/she two account’s is their recovery accounts. Also, he/she used a skype phone number for their recovery to he/she accounts but its in recovery mode he/she has no way to get back all the accounts.) So, in conclusion we must find a way to address this problem. I also noticed that Microsoft is losing touch to their clients. Look for yourselves, go on google try to find a phone number to reach someone from Microsoft. You are going to find that Microsoft has become dependent on automated systems that are full of glitches customers become so stressed out. First we need to setup a team to look over all are automated systems, update them then look in a way we can give are customers the opportunity to decide for them self if they want to use the automated system or speak to a customer service representative I am ready to give my time to update and reprogram the systems  Thank you