Forum Discussion

Brass Contributor

May 28, 2020

DLP testing policy tips

I've created a test DLP policy using a custom sensitive info types so only I know the words that trigger it. Policy tips work in the outlook client and the online version of word (didn't test exc...

data loss prevention

Reza_Ameri-Archived

Bronze Contributor

Jun 01, 2020

Jason_B1025 are they connected to Microsoft 365 account?

I have seen cases when Word or any of Microsoft products has been deployed but user is not login with Microsoft 365 account and in this case policy won't work.

Jason_B1025

Brass Contributor

Jun 01, 2020

Reza_Ameri-Archived thank you, but yes I'm logging into my o365 install. My name is in the top right corner and File > Account shows me logged in.

Reza_Ameri-Archived
Bronze Contributor
Jun 02, 2020
Jason_B1025 thank you for response, first take a look at report for DLP and you might find some clue there:

https://docs.microsoft.com/en-us/microsoft-365/compliance/data-loss-prevention-policies

Then try sign out from your account and sign in again and if problem persist, contact Microsoft 365 support team.
- Jason_B1025
  Brass Contributor
  Jun 12, 2020
  Reza_Ameri-Archived thanks, but its still not working.
  
  Now that I added custom text for the policy time, local outlook isn't picking up the change and still shows the default. OWA works fine.
  
  DLP policy tips are really starting to drive me nuts!! 🙂
  
  I opened a ticket with MS support, but that's even more painful and slow.
  - Reza_Ameri-Archived
    Bronze Contributor
    Jun 12, 2020
    Jason_B1025 thank you for following up.
    
    Have you checked Microsoft 365 Health Dashboard too?
    
    I believe this is case where support needs to investigate.