Forum Discussion
DLP policy tooltips not appearing in Outlook 365
Hi, I have configured a DLP policy in compliance.microsoft.com to provide a tooltip with override if certain keywords are found in the email. The policy works as intended in Outlook for Web, but ...
Outlook needs to download the policy data first, this can take some time. Check the C:\Users\XXXX\AppData\Local\Microsoft\Outlook folder for any PolicyNudgeRules_*.xml and PolicyNudgeClassificationDefinitions_*.xml files.
- Hi Vasil,
Thank you for your reply. I found neither of those files in that Outlook folder. The policy and rule were created over a week ago. What could be preventing them from getting there?
Thanks,
Richard- Try forcing the download via the reg key mentioned here: https://docs.microsoft.com/en-us/office365/troubleshoot/data-loss-prevention/data-loss-prevention-not-work#workaround
- Thanks. I tried that a while ago. The key was never re-created, and the XML files remain missing. Hopefully that is a clue for you?
I have had an open case with MS now for 9 days. They've asked me all the questions found in the troubleshooting article above, and have even suggested that ToolTips don't work on Outlook 2013 or later by design!
Thank you,
Richard
