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martin_macf's avatar
martin_macf
Copper Contributor
Apr 30, 2021

Windows Autopilot Error Code 0x800705b4 Preparing device for mobile management

We are implementing a number of Windows Autopilot via Lenovo Thinkbook 15-ITL. These are being deployed to authorised users whether they are at home connected to their home broadband or in the office...
Autopilot
Error
preparing your device
derekuoft's avatar
derekuoft
Copper Contributor

martin_macf This has been happening to us and I've basically narrowed it down to our task sequence which installs the sccm client during the "existing autopilot devices" flow. When I disable "Setup windows and config manager" step, provisioning doesn't get hung up at "preparing your device for mobile management". When "setup windows and configmgr" is enabled in the task sequence, autopilot invariably gets stuck, even though I have implemented steps later to remove the client. In terms of the removal, I've tried both ccmsetup.exe /uninstall as well as the task sequence step "prepare configmgr client for capture" - neither seems to work. The "ccmsetup.exe /uninstall" was working just fine for us before, and it all of a sudden stopped working, so I can only imagine it's a code-change on the Intune side. 

martin_macf's avatar
martin_macf
Copper Contributor
May 04, 2021
derekuoft we do not use SCCM for this setup. Does anyone really understand why it times out? This area of Autopilot does seem to be a bit hit and miss, which, when you are using this solution to rollout laptops to our user community, is not really what I expect. When the laptops have been sent out to the users, it is very difficult to break into the process as an administrator and clear the TPM that Rudy_Ooms_MVP suggests. The only outcome seems to be keeping trying - wipe and start again and repeat until it completes it process.

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