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kaaremai's avatar
kaaremai
Brass Contributor
Jul 07, 2020

Regain access to ipad with no wifi connection

We're using Intune and now i've stumbled into a problem which should be the easiest thing to solve... But then again, nothing is ever easy with Intune 😞

 

I have an iPad running in single app mode and this iPad has lost its wifi connection. How do I regain control of this iPad? You can't use Apple Configurator as the Intune MDM doesn't allow pairing unless you use the same supervision identity and you can't download the identity for import anywhere in Intune because that would be way to simple!

 

So what do I do?

 

The device is enrolled through ABM (former DEP).

  • Thijs Lecomte's avatar
    Thijs Lecomte
    Bronze Contributor
    Has the iPad ever connected to a Wifi network?
    If so, you can create a mobile hotspot with your computer and copy the name and password with the old wifi
    • kaaremai's avatar
      kaaremai
      Brass Contributor

      Thijs Lecomte 

       

      Hi Thijs,

       

      Yes, but the it lost its wifi connection when I by mistake removed the wifi profile in intune.

       

      None of these solutions work:

      1. Share internet from a mac through usb lightning cable

      2. Share internet from mac over open non secure wifi

      3. Use an USB ethernet adapter connected through usb lightning cable

       

      As far as I can see, the only solution is to use Apple Configurator 2 and import the correct supervision profile, which the program also suggests. But this is for some unknown reason not available in Intune. This would be an easy task in, for example, jamf or manage engine mdm.

       

       

      • Thijs Lecomte's avatar
        Thijs Lecomte
        Bronze Contributor
        The quickest solution might just be to reset the device...

        Otherwise, I don't have a solution for you unfortunately.
        Maybe somebody else knows something more

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