VPP Apps on DEP iPadOS Devices Do Not Automatically Update Error code: 0x87D13B9F
We're in the process of migrating to Intune and we're starting with DEP devices. However we've noticed that as applications are updated in the App Store, the device itself is not updating the applic...
GaryHerbstman Check your Apple VPP Token in Endpoint manager.
Even though ours was showing as active, when we drilled in to it, the token state was showing as 'Inactive'
Turns out our issue was that for some reason, we were using the same VPP token in 2 MDM Solutions, so had to create a secondary token so we had one for each MDM.
As soon as we did that, the apps started to update.
Might not be the same for you, but this solved our issue.
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0x87D13B9F","id":"message:2799836","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:95812"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"conversation":{"__ref":"Conversation:conversation:2799836"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2799836"},"body@stripHtml({\"truncateLength\":200})":" We're in the process of migrating to Intune and we're starting with DEP devices. However we've noticed that as applications are updated in the App Store, the device itself is not updating the applic...","body@stringLength":"4614","rawBody":"
We're in the process of migrating to Intune and we're starting with DEP devices. However we've noticed that as applications are updated in the App Store, the device itself is not updating the applications automatically but requires human intervention. Today we checked one of the devices and saw that the update failed with error 0x87D13B9F:
Application attempted to install\n9/30/2021 6:43:12 AM\nApp installation failed\n9/30/2021 4:13:53 AM\nHide details\nError code: 0x87D13B9F\nAn app update is available. Available apps can be updated using Company Portal and required apps will auto-update on device sync.\nSuggested remediation\nThis code is returned when a VPP app is installed but there is a newer version available.
Our Apple VPP token is configured for automatic updates:
The Microsoft documentation confirms that:
Automatic app updates- Choose fromYesorNoto enable automatic updates. When enabled, Intune detects the VPP app updates inside the app store and automatically pushes them to the device when the device checks in.
Note: Automatic app updates for Apple VPP apps will automatically update for bothRequiredandAvailableinstall intents. For apps deployed withAvailableinstall intent, the automatic update generates a status message for the IT admin informing that a new version of the app is available. This status message is viewable by selecting the app, selecting Device Install Status, and checking the Status Details.
All this to say that this configuration should be working as the application in question is required
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VPP Apps on DEP iPadOS Devices Do Not Automatically Update Error code: 0x87D13B9F","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2802528"},"body":"Hi, Please share the outcome as I am really curious if filtering could conflict with it","body@stringLength":"87","rawBody":"Hi, Please share the outcome as I am really curious if filtering could conflict with it","author":{"__ref":"User:user:620702"},"isEscalated":null,"postTime":"2021-10-01T04:53:50.401-07:00"},"ForumReplyMessage:message:2815689":{"__typename":"ForumReplyMessage","id":"message:2815689","revisionNum":1,"uid":2815689,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"conversation":{"__ref":"Conversation:conversation:2799836"},"subject":"Re: VPP Apps on DEP iPadOS Devices Do Not Automatically Update Error code: 0x87D13B9F","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2815689"},"body":"I definitely can't remove that filter for those devices as it would then incorrectly apply the software to devices that should not receive it. I'm thinking I'm going to have to open a case with Microsoft for this one as it's not really jumping out at any of us.","body@stringLength":"261","rawBody":"I definitely can't remove that filter for those devices as it would then incorrectly apply the software to devices that should not receive it. I'm thinking I'm going to have to open a case with Microsoft for this one as it's not really jumping out at any of us.","author":{"__ref":"User:user:95812"},"isEscalated":null,"postTime":"2021-10-05T20:14:42.076-07:00","parent":{"__ref":"ForumReplyMessage:message:2802528"}},"ForumReplyMessage:message:2817276":{"__typename":"ForumReplyMessage","id":"message:2817276","revisionNum":1,"uid":2817276,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"conversation":{"__ref":"Conversation:conversation:2799836"},"subject":"Re: VPP Apps on DEP iPadOS Devices Do Not Automatically Update Error code: 0x87D13B9F","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2817276"},"body":"What if you create another required assignment and target an AzureAD group with just a few devices in it? If those get updated automatically, then it's probably the filter.","body@stringLength":"172","rawBody":"What if you create another required assignment and target an AzureAD group with just a few devices in it? If those get updated automatically, then it's probably the filter.","author":{"__ref":"User:user:1055703"},"isEscalated":null,"postTime":"2021-10-06T05:23:19.145-07:00","parent":{"__ref":"ForumReplyMessage:message:2815689"}},"ForumReplyMessage:message:2936616":{"__typename":"ForumReplyMessage","id":"message:2936616","revisionNum":1,"uid":2936616,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"conversation":{"__ref":"Conversation:conversation:2799836"},"subject":"Re: VPP Apps on DEP iPadOS Devices Do Not Automatically Update Error code: 0x87D13B9F","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2936616"},"body":"We're seeing a similar thing. Been working fine for months. Now all of a sudden, Apps, that would usually update automatically, are not.
These are pushed as required apps, with no filters on the assignments.
Only happening on a handful of apps, not all. All apps are deployed via VPP and Devices enrolled via DEP.
We only noticed this a couple of days ago.
Interested to see if you get any success.","body@stringLength":"442","rawBody":"We're seeing a similar thing. Been working fine for months. Now all of a sudden, Apps, that would usually update automatically, are not.
These are pushed as required apps, with no filters on the assignments.
Only happening on a handful of apps, not all. All apps are deployed via VPP and Devices enrolled via DEP.
We only noticed this a couple of days ago.
Interested to see if you get any success.","author":{"__ref":"User:user:797953"},"isEscalated":null,"postTime":"2021-11-07T09:44:36.162-08:00","parent":{"__ref":"ForumReplyMessage:message:2817276"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Revision:revision:3031828_1":{"__typename":"Revision","id":"revision:3031828_1","lastEditTime":"2021-12-06T10:47:28.936-08:00"},"QueryVariables:ReplyList:message:3031828:1":{"__typename":"QueryVariables","id":"ReplyList:message:3031828:1","value":{"id":"message:3031828","sorts":{"postTime":{"direction":"DESC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1737115705000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1737115705000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1737115705000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/LinearReplyList-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/LinearReplyList-1737115705000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"ModerationData:moderation_data:3034860":{"__typename":"ModerationData","id":"moderation_data:3034860","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3034860":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:797953"},"id":"message:3034860","revisionNum":1,"uid":3034860,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"parent":{"__ref":"ForumReplyMessage:message:3031828"},"conversation":{"__ref":"Conversation:conversation:2799836"},"subject":"Re: VPP Apps on DEP iPadOS Devices Do Not Automatically Update Error code: 0x87D13B9F","moderationData":{"__ref":"ModerationData:moderation_data:3034860"},"body":"
GaryHerbstman Check your Apple VPP Token in Endpoint manager.
Even though ours was showing as active, when we drilled in to it, the token state was showing as 'Inactive'
Turns out our issue was that for some reason, we were using the same VPP token in 2 MDM Solutions, so had to create a secondary token so we had one for each MDM.
As soon as we did that, the apps started to update.
Might not be the same for you, but this solved our issue.
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