Forum Discussion
Hi
To be sure could you check
-if there any enrollment restrictions that would block it
-If the devices were assigned to an MDM server with DEP profile configured before running setup assistant on the device
And maybe to test it... do you have a mac ? so you can try to configure the iPad with the apple configurator
Rudy_Ooms_MVP Please find enrollment restrictions attached
I'm quite certain the devices were assigned to the MDM server beforehand. Just in case they weren't though, is there a way to "reset" and start from scratch? I did try restoring the iPad to factory using iTunes but still the same error.
I don't have a Mac unfortunately.
Thanks,
Glenn
- May 28, 2021
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In Apple Business Manager , sign in with an account that has the role of Administrator or Device Enrolment Manager.
Click Devices in the sidebar, search for a device in the search field, then select the device from the list.
After you have searched for devices, select the total number of devices at the top of the list, then click .Do one of the following:
Choose Assign to server, then choose the MDM server you want to assign or reassign the device to.
Choose Unassign to unassign the device from an MDM server.
Note: If you select a device that is unassigned, you will not see the unassigned option.
Click Continue.
A new activity generates a list of the devices that are assigned or reassigned to the selected MDM server, or unassigned from an MDM server. You can wait for the activity to complete or click Close to close the window.
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So if you can't click un unassigned, the device has no mdm server assigned..
- glennsfieldMay 29, 2021Copper Contributor
Hi Rudy,
I reassigned them but I believe they were already assigned. Please see screenshot.
Interesting, when I connect the iPad to iTunes, it comes up with this now (see screenshot). However, I'm still getting invalid profile error.
- ITamplinAug 02, 2021Copper Contributor
glennsfield Check if your MDM Push Certificate has expired.
Here is the KB: Get an Apple MDM Push certificate