Forum Discussion
New iPad - "Invalid profile" Apple Business manager using Enrollment program tokens
Hello, I have recently created an Apple Business Manager account, purchased iPads through the Apple Business Store which linked directly into Devices under business.apple.com devices. I have...
HI,
Could you confirm al the tokens are still valid?
How are the devices enrolled into the ABM, with the apple configurator or by the supplier?
Could you confirm al the tokens are still valid?
How are the devices enrolled into the ABM, with the apple configurator or by the supplier?
Rudy_Ooms_MVP thanks for your reply. They are enrolled into ABM by the supplier (purchased through Apple Business Store). The token is valid as far as I can see.
Additional screenshots provided.
I've since tried updating the iPad through iTunes and performed a factory reset. Still the same error.
Hi
To be sure could you check-if there any enrollment restrictions that would block it
-If the devices were assigned to an MDM server with DEP profile configured before running setup assistant on the device
And maybe to test it... do you have a mac ? so you can try to configure the iPad with the apple configurator
Rudy_Ooms_MVP Please find enrollment restrictions attached
I'm quite certain the devices were assigned to the MDM server beforehand. Just in case they weren't though, is there a way to "reset" and start from scratch? I did try restoring the iPad to factory using iTunes but still the same error.
I don't have a Mac unfortunately.
Thanks,
Glenn
