Forum Discussion

Copper Contributor

May 26, 2021

New iPad - "Invalid profile" Apple Business manager using Enrollment program tokens

Hello, I have recently created an Apple Business Manager account, purchased iPads through the Apple Business Store which linked directly into Devices under business.apple.com devices. I have...

intune apple business manager mdm invalid profile

Rudy_Ooms_MVP

MVP

May 26, 2021

HI,

Could you confirm al the tokens are still valid?
How are the devices enrolled into the ABM, with the apple configurator or by the supplier?

glennsfield

Copper Contributor

May 27, 2021

Rudy_Ooms_MVP thanks for your reply. They are enrolled into ABM by the supplier (purchased through Apple Business Store). The token is valid as far as I can see.

Additional screenshots provided.

I've since tried updating the iPad through iTunes and performed a factory reset. Still the same error.

glennsfield
Copper Contributor
May 27, 2021
glennsfield
- Rudy_Ooms_MVP
  MVP
  May 27, 2021
  Hi
  
  To be sure could you check
  -if there any enrollment restrictions that would block it
  -If the devices were assigned to an MDM server with DEP profile configured before running setup assistant on the device
  
  And maybe to test it... do you have a mac ? so you can try to configure the iPad with the apple configurator
  - glennsfield
    Copper Contributor
    May 27, 2021
    Rudy_Ooms_MVP Please find enrollment restrictions attached
    
    I'm quite certain the devices were assigned to the MDM server beforehand. Just in case they weren't though, is there a way to "reset" and start from scratch? I did try restoring the iPad to factory using iTunes but still the same error.
    
    I don't have a Mac unfortunately.
    
    Thanks,
    Glenn