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Hogan_Klink's avatar
Hogan_Klink
Copper Contributor
Aug 05, 2022

Microsoft 365 Apps (C2R) interfering Windows app (Win32) installs during Autopilot deployments

  We're having an issue where Windows app (Win32) installs are failing during the Autopilot enrollment process. This is causing the delays in the overall enrollment process and preventing the instal...
365 apps
Autopilot
Intune
Software Management
Mr_Helaas's avatar
Mr_Helaas
Iron Contributor
Aug 05, 2022

Hi Hogan_Klink 

 

On which step is your autopilot enrollment failing? 

 

What timeout time did you configure in the Enrollment status page? By default, it is 60 minutes. you can extend this number of minutes if it fails because of a delay in app installations.

 

What did you configure at the setting: Block device use until required apps are installed if they are assigned to the user/device?

 

And how many apps are assigned as required to a device group and user group? and what kind of apps are you rolling out? did you setup the Store for Business connector to install the company portal for instance?

 

If you are during an autopilot enrollment in the ESP and you press Shift + F10 and type Control and go to software. Are there any apps installed?

 

Kind regards,

 

Rene

 

Rene

Hogan_Klink's avatar
Hogan_Klink
Copper Contributor
Aug 05, 2022
It's failing at the application install phase. I know it's because the Office C2R installer is the culprit because I enabled logged in the (Win32) MSI installers and a failure error was listed stating another MSI installer process was running. The Application Event Log showed during this time frame the Office C2R Installers were running.
  • rahuljindal's avatar
    rahuljindal
    Bronze Contributor
    Aug 05, 2022
    Cloud apps can do that during autopilot. Wrap the office installation as win32. I do that and never faced any issues.
    • Hogan_Klink's avatar
      Hogan_Klink
      Copper Contributor
      Aug 05, 2022
      Thanks for the reply. I hoping to avoid creating more Win32 installers than necessary and utilize the built-in cloud app technologies. Have you seen any Microsoft documentation that says they will not work together?
      • pcat54's avatar
        pcat54
        Copper Contributor
        Sep 26, 2022
        This blog has some good info on this very issue too:
        https://airdesk.com/2022/03/basic-flaw-in-intune-package-for-microsoft-365-apps/

        it states that the MS office app profile available in MEM is susceptible to the same incompatibility between LOB and Win32 apps during autopilot.

        Just curious, are you packaging MSI's in your win32 apps? I am converting my office app to a win32 after reading the above blog, and came across your post. I'm wondering if the reason I haven't had any issues is that (so far) all my win32 apps are using EXE's.

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