Forum Discussion

ShadyKhorshed's avatar
ShadyKhorshed
Iron Contributor

Hi stiangu500, 

Good issue description. What is your Android Version? As this might impact the M365 services. 

if the AppPP worked last week, then I highly doubt it would be the cause of the problem. But check out the options in App Configuration policy for M365 as well. 

let me know if it didn’t work out, maybe I can test it out in my intune tenant. 

best regards 

shady 

stiangu500's avatar
stiangu500
Copper Contributor
Jul 12, 2023

Hi ShadyKhorshed

 

Thanks for the reply! I had to do some more testing before I got back to you here. Its actually the same scenario on both Android (v13, patch level june 23) and iPhone (v15.7.7). I have tested across networks, and with AppPP turned off(excluded using group with user), but its the same story - i get the same error as descibed in my inital post.

 

Since it works in my personal profile, i can exclude that the service is down. It was working last month, so something must have changed. My policies have not been changed, but i guess both the tenant and apps possibly have had new updates (apps set to auto update). I havent enrolled a new unit from scratch yet, without AppPP from the start, to see if that changes anything.

 

br
S

  • ShadyKhorshed's avatar
    ShadyKhorshed
    Iron Contributor
    Jul 12, 2023

    Hallo stiangu500 
    I have tested on my test environment as well and it works, so we can exclude the ''Service down''. But I would suggest that you check what are the ''Device Compliance and Device Config'' that are hitting the device and start excluding one by one policy. 


    I would strongly assume that one policy is causing this conflict. 

    • stiangu500's avatar
      stiangu500
      Copper Contributor
      Jul 16, 2023

      Hi again ShadyKhorshed !

       

      Since it seems to work on my personal profile without any MDM/MAM i agree that its likely related to some of the policies i have applied. Just to recap here - the only thing *NOT* working for me is the voice capture / transcribe feature that is in the Microsoft 365 (Office) app. This will not upload / transcribe as of now, but it did work, around 2 weeks ago. And i have not altered the policies in between.

       

      I am curious as to what protection settings / configuration you you have applied  at your end, since it seems to work for you. Are you able / willing to share some of your settings / configuration with me relating to the AppPPs?

       

      br

      S

      • ShadyKhorshed's avatar
        ShadyKhorshed
        Iron Contributor
        Jul 17, 2023

        hello stiangu500, 

        surely, once I reach my office, I will share my AppPP and Config app policy with you. 

        btw, are you applying device catalog policy?

         

        Best Regards

        Shady Khorshed 

Resources