Forum Discussion
iOS device not registering in AAD but enrolled in Intune
A few iOS devices enrolled in Intune and received all the profiles and applications, but in Company Portal they are reporting "We can't register this device. Try again later." Devices are not able to...
A handful of our IOS users are now experiencing this exact issue. We do not use the MS Authenticator app as our two-factor app, but use a third-party two-factor app -- and have been for several years with Intune MDM enrollments. Does anyone know the status of the Microsoft fix for this issue today?
eveller this worked for us:
- remove management profile from iOS device (either via Company Portal or Settings)
- uninstall Company Portal
- install any Office 365 app (Word, Excel, PP...) if not already
- close (kill) all Office 365 apps from background if running
- Settings > Word [or another Office 365 app you choose above] > Reset Word >turn ON Delete Sign-In Credentials
- Restart Word [or another Office 365 app you choose above] to clear credentials
- Double-check that Delete Sign-In Credentials is now turned OFF
- Install Company Portal, sign in and enroll