Forum Discussion
Intune Management Agent (v1.95.103.0) crashing
We’re seeing repeated crashes of the Intune Management Agent (Microsoft.Management.Services.IntuneWindowsAgent.exe) after updating to version 1.95.103.0. No such crashes are identified in previous versions.
Symptoms:
Faulting application name: Microsoft.Management.Services.IntuneWindowsAgent.exe, version: 1.95.103.0
Faulting module name: WindowsPackageManager.dll_unloaded, version: 1.26.430.0
Exception code: 0xc0000005 (Access violation)
Crash counts are high, with variations pointing to WindowsPackageManager.dll, wintypes.dll, icu.dll, ucrtbase.dll, and others (often marked as “_unloaded”).
In some cases, we also see ucrtbase.dll with 0xc0000409 (stack buffer overrun) and ntdll.dll with 0xc0000374 (heap corruption).
The agent establishes new connections not seen in 1.94.153.0 (Teams endpoints, OCSP/CRL checks, agents.msub01.manage.microsoft.com, etc.).
Crashes are not consistent but occur frequently during app management tasks.
Questions:
- Is this a known issue or under investigation?
- Are there recommended mitigations (e.g. App Installer stable vs preview, disabling WinGet integration, rollback to previous IME)?
Some statistics:
2 Replies
I am investigating an issue with a user's Surfaces having OS and App Crash/Hangs over the last week. I checked the crash logs and noticed that since around 9/25 there have been more crashes than normal. Over the last two month, there have failures to start the services once or twice a month, but as of 9/25 there have been crashes with the above mentioned extension almost daily. 9/25 was when v1.95.103.0 was installed.
Looks like v1.95.104.0 was installed for the user on 10/1 and so far no more crashes.
