Forum Discussion
Intune Company Portal and New BlackBerry Android Devices
Hmm thats odd. We have the same policy for all Android devices (Samsung, KeyOne and Key2). No changes on the device either.
Just the usual Process
- Download Company Portal from Google Play
- Log in using work credentials
- Follow through wizard and let it create the work container
- Log in Company Portal in the work container
- Follow through with the default prompts.
That works a treat. We then push down Gmail etc for mail access.
Thanks
Steve
>Log in Company Portal in the work container<
Can you elaborate on this please? When I enroll the phone, the company portal runs to create workspace, then a 2nd instance seems to start which then hangs trying to enroll the phone.
How do I open the work container?
This is the single instance of a BBRY phone a user requested among 1,000s of Samsungs, so I'm not familiar with BBRY's mods to android.
It should be exactly the same as enrolling a Samsung device (assuming you are using the Android for Work on them)
What I mean is exaclty as you describied. It creates the Workspace and then the "Workspace" version of CP should open (basically CP with the briefcase). I have noticed this doesn't always open so have had to load Workspace and load CP there.
Its very odd that you are having issues we have 150 odd dotted aroung the globe and they all seem to have enrolled correctly (not that that helps you:-))
Thanks
Steve
We figured it out. Needed the Microsoft Authenticator app installed on the Key2, then Company Portal ran OK. No idea why...
Hmm I wonder why that is required. Certainly not something we push to our devices. Glad you got it sorted anyway :-)