Forum Discussion
Device Registration - Run Company Portal in Single App Mode until authentication
iPhone goes through setup assistant and home screen is shown
Company Portal is installed but does not automatically open
iPhone screen freezes, and phone must be hard reset
I've also had some random results when the entire process works as expected. Did testing with 2 iPhone's sitting side by side and 1 worked and other had the screen freeze. And I made sure that we are not getting a duplicate app deployment of Comp Portal.
The initial issue with being locked in Company Portal is resolved.
This issue you are seeing is ongoing.
After the Company Portal installs, there are times when the devices freezes at the Home Screen. If this happens, you need to hard reset the devices. After it restarts the Company Portal loads in Single App mode and you can continue.
I have also seen at the Category screen the devices lock for about 20 seconds and the Company Portal relaunches then you can choose the category successfully.
- But even with the setup assistant w/ modern auth method, the devices get enrolled and get the Intune device management profile, they just are not fully registered/compliant until the user opens Company Portal.
Are you saying users were stealing phones with the enrollment profile on them? The initial issue with being locked in Company Portal is resolved.
Yes I will agree with that statement, there are new issues we are just seeing today, The device is not going into compliance now, Phones keep going to the Checking Device Settings and displaying a message saying Compliance policies device hasn't been assigned to this device.
This is very frustrating. We have tried, new devices, LTE, Wireless and other users. No dice all of a sudden again.*** UPDATE ***
Seems to be working again - Not sure if there was a hiccup or something this morning.
- DanielCap78
That is why we changed to the forced enrollment. Too many devices missing / stolen and cropping up all over the world. Once this was put in place. it stopped in about a month. I think a single person or group of people were popping into the hospital to specifically steal devices. - I pretty much put info in our user setup guides to advise staff to either launch the Comp Portal themselves if it doesn't launch within a couple minutes, and also to keep touching the screen during enrolment in the Company Portal app to avoid the screen lock freeze issue. I also provide the force restart button steps in case they forget. It's a horrible experience for users, and hasn't been fixed in the few years I've been on Intune, so I doubt it will get fixed.
Haven't thought about moving to the Setup Assistant with modern authentication method as the above, though clunky, ensures the phone can't get used until it is enrolled. - So is this just an expected behavior bug? How are other admins working around this? Having the phone freeze is a terrible experience for the user.
Or is everyone just using Setup Assistant with modern authentication method?
