Forum Discussion
Device Registration - Run Company Portal in Single App Mode until authentication
ZydecoRyan I accepted the new policies yesterday morning and I still had the issue late last night, so I don't think accepting it helps. I do think something from this change from Apple has broken things between them and Intune though.
Just tried again this morning and still having the same issues.
I am going to renew my VPP and Push certificates and see if that helps. Will post results shortly.
UPDATE: I renewed VPP and Push. Re-synced both in inTune then tried to enrol a phone and still have the same issues.
Not sure if MS is putting any priority on this. Their service status for inTune is still listed as "healthy" in my Admin Centre.
Hi All, Our devices have just started working again and the issue seems to have cleared we havent had a company portal update or anything but all phones that had the issue are now going through the config.
We did accept the new Apple T+C yesterday but I dont feel that was linked.
Samar_1630Microsoft
- But even with the setup assistant w/ modern auth method, the devices get enrolled and get the Intune device management profile, they just are not fully registered/compliant until the user opens Company Portal.
Are you saying users were stealing phones with the enrollment profile on them? The initial issue with being locked in Company Portal is resolved.
Yes I will agree with that statement, there are new issues we are just seeing today, The device is not going into compliance now, Phones keep going to the Checking Device Settings and displaying a message saying Compliance policies device hasn't been assigned to this device.
This is very frustrating. We have tried, new devices, LTE, Wireless and other users. No dice all of a sudden again.*** UPDATE ***
Seems to be working again - Not sure if there was a hiccup or something this morning.
- DanielCap78
That is why we changed to the forced enrollment. Too many devices missing / stolen and cropping up all over the world. Once this was put in place. it stopped in about a month. I think a single person or group of people were popping into the hospital to specifically steal devices. - I pretty much put info in our user setup guides to advise staff to either launch the Comp Portal themselves if it doesn't launch within a couple minutes, and also to keep touching the screen during enrolment in the Company Portal app to avoid the screen lock freeze issue. I also provide the force restart button steps in case they forget. It's a horrible experience for users, and hasn't been fixed in the few years I've been on Intune, so I doubt it will get fixed.
Haven't thought about moving to the Setup Assistant with modern authentication method as the above, though clunky, ensures the phone can't get used until it is enrolled. - So is this just an expected behavior bug? How are other admins working around this? Having the phone freeze is a terrible experience for the user.
Or is everyone just using Setup Assistant with modern authentication method? The initial issue with being locked in Company Portal is resolved.
This issue you are seeing is ongoing.
After the Company Portal installs, there are times when the devices freezes at the Home Screen. If this happens, you need to hard reset the devices. After it restarts the Company Portal loads in Single App mode and you can continue.
I have also seen at the Category screen the devices lock for about 20 seconds and the Company Portal relaunches then you can choose the category successfully.
- Has anyone found more on this? We are experiencing similar issues. Enrollment profile is set to use Company Portal in single app mode.
iPhone goes through setup assistant and home screen is shown
Company Portal is installed but does not automatically open
iPhone screen freezes, and phone must be hard reset
I've also had some random results when the entire process works as expected. Did testing with 2 iPhone's sitting side by side and 1 worked and other had the screen freeze. And I made sure that we are not getting a duplicate app deployment of Comp Portal. - I do not see an update in the Company Portal on the Apple website, but any devices having an issue is resolved with a restart of the device.
- Finally, there is an official update on the health pages of 365 saying there is indeed an issue with Company Portal - First notification was on October 25, 2023 at 2:46 PM EDT, Next update is 1:30.
A device that was just handed to me was also requesting an update for Company portal. - We are getting reports of success as well. Currently having IT Team test setup a handful that we have on hand to confirm if the issue is consistently resolved.
We have not changed any settings, etc. This is my Corporate account, i am the original poster.
Error code: 0x87D13B9F - This is a common error that I see which typically resolves itself within a few sync cycles.
So far, my test device this morning is working when i turned it on. I noticed a Intune Endpoint interface update so I am wondering is Microsoft made a change to coincide with the new interface and there was a delay in releasing the updated interface. Most likely something deep behind the scenes that they know would be an issue. Would have been nice for a heads up. We have not made any modifications to get the devices to start working. Will wipe and re-test now to validate everything is working as expected.
Terms of Services is not the issue as my Admin still has not accepted the new terms yet.
Good morning, this is really good news for you, but I am still having the same issue still at this time. I just wiped a phone and started fresh, when it loads in it does not start the Company Portal App. Not sure why, but when I just swiped between icon screens it just froze the phone. It will need to be rebooted.
Hoping this will be resolved soon as this was my biggest Fear of going to Intune.*** UPDATE ***
So after the reboot, the phone did finally ask for the Passcode to be updated. It is just going through the other steps (email, and such....) -- FINGERS CROSSED!
*** UPDATE 2 ***
Now we are much better, but we are getting the following error: Error code: 0x87D13B91 Related to a VPP Licensing in Progress. Which I am not sure what the means. But some apps are not installing. VPP Cert is good - valid until 2024. And then one other App issue -
Error code: 0x87D13B9FAn app update is available. Available apps can be updated using Company Portal and required apps will auto-update on device sync.Suggested remediationThis code is returned when a VPP app is installed but there is a newer version available.And for some reason now business.apple.com is slow in sending the login codes. So good times all round!*** UPDATE 3 *** (9:32 AM Est)Issues still remain. Wiped device, still not opening Company portal on new build, and phone still hangs.So needless to say, but issues not resolved for us at least....- That's good news! I hope mine are good too when I get back into the office tomorrow morning.
