Forum Discussion
Device enrolment issue/question
Hi Mr_Helaas - Rene,
Thanks for replying, the real reason or two is i have one user who has a company PC (at home) and has logged in to his work account and the device shows up as Azure AD joined but fails to enrol into Endpoint Manager. The other reason is i have sent a machine direct from the manufacturer to the user and he has managed to login to his work account but the device is only AD registered and also not enrolled in to endpoint. Both are on the Enterprise Mobility + Security E3 license. I'm not sure where it has failed as there's no logs i can investigate so i thought the best way is to take it out of the user's hands to enrol? What do you think are the best options for me?
Thanks,,
Abs
Hi AMR_01,
I think your best option is to fix the enrollment issue. Intune will help you with managing the company devices.
Can you check if your MDM enrollment settings are correct configured within Intune as I can see joining azure AD is not the problem, but only the enrollment in Intune.
Can you check also the enrollment restrictions and Device limit restrictions?
Autopilot will not fix your problem if you are not able to join your Intune environment. Autopilot will fix your AAD registered problem, but the enrollment needs to be fixed first.
You can find some logs in event viewer logged under Applications and Services Logs/Microsoft/Windows/DeviceManagement-Enterprise-Diagnostics-Provider
Did you already check this Microsoft doc page?
Troubleshooting Windows device enrollment problems in Intune - Intune | Microsoft Docs
Can you try to download the company portal app on a device and check if you are able logon and manage the device by your organization? Please upload a print screen or log files if you see any errors.
Kind regards,
Rene