Forum Discussion
Device Compliance
Hi All,
Is anyone else see incorrect reporting of device compliance due to the "System Account"? As per Microsoft documentation:
"Windows 10 devices that are Azure AD joined may show the System Account as a non-compliant user. This is expected behavior and doesn't affect the overall device compliance."
This seemed to be working OK until about 2 weeks ago. We are using:
Hybrid joined device in a co-managed state - Windows 10 1709 and SCCM 1806. The slider for device compliance is set completely to Intune.
We end up with results like this:
and the device is then overall marked as non-compliant:
This example is just ridiculous, as everything is actually compliant yet the System Account is marked Not Compliant and the device is as well.
Seems to be so inconsistent... and we are using CA policies which are locking out users.
Baljit Aujla I have figured out the solution.
When you have Compliance policy, assigned to All Users, it will reflect all your Azure AD users with those logins. But what about other (local accounts), like "system account" etc.., they are not compliant.
Resolution is to have another additional (same) compliance policy, assigned to Azure AD security group, and add those (shared) windows 10 devices to the group.
In that case, Compliance policy is assigned on device level to the specific device, and then "system account" does not cause the problem.
It is poorly documented, but this is something that Microsoft Support given to me...
Baljit Aujla I have figured out the solution.
When you have Compliance policy, assigned to All Users, it will reflect all your Azure AD users with those logins. But what about other (local accounts), like "system account" etc.., they are not compliant.
Resolution is to have another additional (same) compliance policy, assigned to Azure AD security group, and add those (shared) windows 10 devices to the group.
In that case, Compliance policy is assigned on device level to the specific device, and then "system account" does not cause the problem.
It is poorly documented, but this is something that Microsoft Support given to me...
In our case, our Compliance policy is targeted to an Azure AD Security group with all of our Windows 10 machines in it already, reading this it sounds like I have to duplicate the policy exactly then assign it to a group of Users as well?
dustintadam in that case, I am not sure, you can try and post feedback.
My case, i was assigned to (all) users, and additionally assigned to devices, to resolve system account issue.
I've had this problem too and I'll share my experience here:
If you assign policies to a device it applies the policies to all accounts on that device, including the system account (which will usually bring trouble for the compliance and such). I've not had any cases in which the system account was actually needed in Intune.
In most cases it is better to just assign the policies to the users and I usually use a dynamic group with all enabled users in it instead of 'All users'. If they then change device it will automatically migrate all policies and apps to that device as well, which will save us some time. Only when you work with special shared devices is assigning them to the device itself useful in my opinion (and even then there are some good cases for user assignment).
Simply reassigning the policies to users instead of devices won't make that system account go away in the portal though. You will have to delete the policy and make a new one, then assign it to the users only, then there won't appear a system account.This is what I have found out from experience. I might be wrong but it has worked for me in the past. If someone wants to correct me about my policy assignment best practices, feel free to do so. I'm relatively new to Intune.
In my opinion there is a major!! flaw in compliance reporting by Intune. The problem we encounter with shared devices forced us to completely disable all compliancy checks for those devices.
The situation:
- User 1: logs on to the device
- User 1: marks the device as not compliant for whatever reason
- User 1: Logs of from the device before remediation could be started
- User 2: Logs on to the device
- User 2: The device gets remediated
- User 2: tries to open a resource that requires a compliant device and is denied access because the device is NOT compliant
The only solution is... let User 1 sign in again and remediate the device under User 1....
In my opinion this is absolutely unacceptable.... The solution is called DEVICE compliance. So how the beep is it possible that the DEVICE wont be set to compliant when a different user logs on to the device and remediates the issue that marked the device to be non compliant.....
For another customer of ours, an admin needed to logon to a users device and marked that device as non compliant. Result was the user wasn't able to access resources that required a compliant device.
Especialy with shared devices we cannot trust the Device Compliance solution the way it works now. This is a huge issue in a world where compliancy is one of the key components to secure access to resources.
Apart from this, Intune Device compliancy is way too unstable for me to use it as a conditional access.
Luckily we don't have thousands of users so I can manually check if one of the devices becomes incompliant. Usually it's just an intune bug.
SamTeerlinck In many cases customers of ours have allready Intune implemented or partialy implemented. If I would be building an enviroment based on user assignment it would also impact devices that are allready in use by users.
Another case where I don't want user assignments is when we have a customer that has BYOD devices. Those devices are personaly owned and most of the times policies for BYOD and corporate owned devices will deffer from eachother.
A third example is development users versus "standard" users. But in that case it's not the policies that we don't want to target to users but just the applications.\
As long as we can't exclude devices on policies that are assigned to users, I need to have policies applied to devices most of the time.
Same issue here as well. We assigned the device compliance policy to a Windows 10 device group. Because we have multi user devices we cannot switch to user groups. Very often devices are marked as non compliant because of the system account. This is really annoying and we can't use Device Compliance within CA. Already opened support ticket but no help from there yet....
In our environment we use device assignment, too. (For device compliance and for device configurations.)
Some of the devices are only showing the compliance and configs for the user, some devices are showing them for user AND system account.
I really have no idea why. Anyone else?
And of course we have the same issues as everyone in here:
Some device configs are compliant for user AND system account, some configs are only compliant for the user.
BUT: When i have a device with user compliance marked as compliant and system account as non compliant, the whole device is marked as compiant in the GUI nevertheless.
Did you ever get any response or resolution to this issue? we are having the same problem, doesn't seem to be any obvious resolution to the problem.
Hi Dustin,
Hope you are well. Unfortunately I have now left the company were I was deploying the above solution. However, as per the engineers onsite they have advised the issue is resolved with the January update to 1709.
Microsoft related the fault to this issue: https://support.microsoft.com/en-us/help/4469342/november292018kb4469342osbuild17763167
Despite this being an 1809 quality update:
"Addresses an issue with Microsoft Intune that causes devices to be incorrectly marked as not compliant because a firewall incorrectly returns a 'Poor' status. As a result, the affected devices will not receive conditional access compliance approval and may be blocked from access to corporate resources such as email."
So upgrade to the latest version of 1709 and see if it resolves the problem.
My issue was sporadic so I am guessing you will probably need to patch 50+ machines to truly see results.
Our workstations are all on 1803, rapidly upgrading to 1809. Interestingly, even though we already knew about the firewall issue and opted to exclude the check from our CA policies for the moment, most of the non-compliant machines are failing the AV check for the "System Account", even though the same check shows compliance under the user identity.
Perhaps, as is often the case, the code base will fix that as well for the machines that haven't yet upgraded to 1809, have to wait a few weeks to know for sure.
Thanks for the response though.
I also have this problem. Devices are set to AD security group "windows 10 only" devices.
When adding the laptops to Azure AD, they will get both the system account and user account.
Sometimes, there's no problem, but other times, things like "require bitlocker" only fail on the system account, and the entire devices gets marked as non-compliant!
Laptops are on 1809.
Still no fix?Mine is working :P sorry, not be able to help more..
