Forum Discussion
"Can't add work profile"
Device: Lenovo Tab M7
OS: Android 9
Issue:
- I (think) I've setup InTune correctly for "Multi-app Kiosk Corporate Owned Dedicated Devices"
- Just unboxed a new tablet
- Installed a QR reader app (there was no native QR reader)
- Scanned the QR code in MEM Enroll devices/Corporate-owned dedicated devices / custom_profile /token
- This then prompted me to download the Android Device Policy app
- Once that opened, it asked me to scan the QR code again
- After that, I receive the error:
"Can't add work profile
A work profile can't be added to this device. If you have questions, contact your admin"
What does this mean and how do I overcome it?
- Hi,
How is the MDM scope defined and are there any enrollment restrictions configured?Hi,
I'm unsure where the "MDM scope" is defined in MEM. I did not configure any enrollment restrictions. Appears the defaults are in there:- And also no changes to the default policy? To be sure your device restrictions are not the issue, you could remove the device/user from the group to test it out?
The device: android 9, isn't android 9 go? I am not sure all apps are working on that edition? could you perhaps test it on another device?
- Hi,
I was also facing the same issue earlier. As I had another work profile already present on my mobile of my previous employer. I removed it by going into the
settings -> Accounts & sync -> Go down and click on remove work profile.
Then you will be able to add a new one. Most probably this is your issue too.
