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powerappsRocks's avatar
powerappsRocks
Brass Contributor
Apr 01, 2021

"Can't add work profile"

DeviceLenovo Tab M7

OS: Android 9

Issue:

- I (think) I've setup InTune correctly for "Multi-app Kiosk Corporate Owned Dedicated Devices"

- Just unboxed a new tablet

- Installed a QR reader app (there was no native QR reader)

- Scanned the QR code in MEM Enroll devices/Corporate-owned dedicated devices / custom_profile /token

- This then prompted me to download the Android Device Policy app

- Once that opened, it asked me to scan the QR code again

- After that, I receive the error:

"Can't add work profile

A work profile can't be added to this device. If you have questions, contact your admin"

 

What does this mean and how do I overcome it?

    • powerappsRocks's avatar
      powerappsRocks
      Brass Contributor

      Rudy_Ooms_MVP 

      Hi,
      I'm unsure where the "MDM scope" is defined in MEM. I did not configure any enrollment restrictions. Appears the defaults are in there:

      • Rudy_Ooms_MVP's avatar
        Rudy_Ooms_MVP
        MVP
        And also no changes to the default policy? To be sure your device restrictions are not the issue, you could remove the device/user from the group to test it out?

        The device: android 9, isn't android 9 go? I am not sure all apps are working on that edition? could you perhaps test it on another device?
  • AbhiNarayan2805's avatar
    AbhiNarayan2805
    Copper Contributor
    Hi,

    I was also facing the same issue earlier. As I had another work profile already present on my mobile of my previous employer. I removed it by going into the

    settings -> Accounts & sync -> Go down and click on remove work profile.

    Then you will be able to add a new one. Most probably this is your issue too.

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