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Tonito_Dux's avatar
Tonito_Dux
Copper Contributor
Dec 05, 2023

No Microsoft Authenticator App as Authentication Method?

Hi,

 

since couple of days ago we dont have the possiblity for a users to add a MS Auth. App from the drop down list. This is MS's doing, we did not change anything.

We only have: email, phone number and Temporary Access Pass.

 

What must we do in order to get the app back?


Cheers!

Microsoft Authenticator

3 Replies

  • fsyong's avatar
    fsyong
    Copper Contributor
    Apr 07, 2025

    same issue, not the policy. the user is in the microsoft authenticator group. 

  • JosvanderVaart's avatar
    JosvanderVaart
    Iron Contributor
    Dec 05, 2023

    Tonito_Dux Hi, You need to allow it as authentication method, more info: https://learn.microsoft.com/en-us/entra/identity/authentication/concept-authentication-methods-manage

    • Tonito_Dux's avatar
      Tonito_Dux
      Copper Contributor
      Dec 05, 2023

      JosvanderVaart 

       

      Hi, this method was enabled from the start and nobody changed it afterwards.

       

      A colleague told me that I should just start https://aka.ms/mfasetup and follow the procedure. It is ok, but I remeber that from the drop-down menu we could select the app, and now all of a sudden we can not.

       

      Cheers!

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