Forum Discussion
Global Secure Access client - connection problems
We have permanent problems connecting our Windows Clients with the GSA Client.
The Health Check shows among other things, "No Hyper-V external virtual switch detected. : False"
The Client has no Hyper-V Network adapter or Service installed. Very strange.
Other Windows event Log entries are:
- Device token acquisition failed with the following error: Failed receiving token due to network unreachable.
- User token acquisition failed with the following error: WTSQueryUserToken failed with error code 1008.
- Error occurred while requesting a new forwarding profile: Der angegebene Host ist unbekannt. (aps.globalsecureaccess.microsoft.com:443). Request Parameters: Microsoft Entra Device ID:
One of our enterprise Apps tunnels the FQDN “login.microsoftonline.com“
If we remove this FQDN from the App, the GSA Clients seems to work as expected.
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One of our enterprise Apps tunnels the FQDN “login.microsoftonline.com“
If we remove this FQDN from the App, the GSA Clients seems to work as expected.The new Client 2.18.62.0 shows :
"Entra user signed in to Windows = False" , even though I am logged in as the same user.
The only difference is that with entra I use the e-mail address as login (not sAMAccountName) and our tenant has a different name than the local domain.