Access Package Approval automation with our Servicedesk ticketing tool

Hi, to automate access package approvals and have them logged in your Service Desk ticketing tool, here are some suggestions:

-Use Webhooks via Microsoft Graph or Logic Apps:
While there isn’t a dedicated webhook for access package approvals in Azure AD, you can leverage the Microsoft Graph API to subscribe to events related to access packages and their approval status. Alternatively, Azure Logic Apps can be configured to trigger on these events and call your ticketing tool’s API.

-Event Subscription and Payload Management:
Set up a subscription for key events (such as when a request is submitted and later approved). The payload you receive can be used by your development team to:

Automatically create a ticket when an access request is made.
Update the ticket and close it once the approval is granted.

-Integration with Your Ticketing Tool:
Ensure that your ticketing system can accept data via API or webhook. Your team may need to map the fields from the Microsoft Graph or Logic Apps payload to the corresponding fields in your system.

I recommend checking the latest Microsoft Graph documentation on Identity Governance and the Azure Logic Apps connectors for further details. This should provide your team with the guidance needed to set up the automation.