Forum Discussion

007Chris007's avatar
007Chris007
Copper Contributor
Nov 03, 2026

Copilot history

I received the following notification:   "Copilot is moving to a new app.   Install the new Copilot app (requires iOS 26 or Android 13 or later). Sign in using the same account.   If you don't...
copilot chat
Copilot in Loop
Jamony's avatar
Jamony
MCT
Nov 04, 2026

Android 16 is above the minimum stated in your notification, so reinstalling merely to meet that Android requirement is not the obvious next step. Microsoft’s migration guidance says eligible personal chats move to the updated app, while personal and work/school account data stay separate.

 

Open the account switcher and compare the exact personal account with the one used for the old history; automatic sign-in can still select a different account or experience. Then sign in with that account in the updated Copilot web experience on a PC or Mac and compare the history there with the phone.

 

Microsoft requires sign-in by December 31, 2026 to preserve eligible content, and treats some retired-feature content differently. If ordinary chats are missing on both devices, report a migration/history problem through Support with the app version, account type, and approximate missing-chat dates. Missing history alone does not prove it has already been permanently deleted.