Forum Discussion
EMAIRXEN
Sep 22, 2026Brass Contributor
Android 12 users cannot access Copilot after migration
My account was migrated successfully from copilot.microsoft.com to copilot.com and all my conversations are available on the web. However, on Android 12 devices the Copilot app only shows: "Your Cop...
valdimarhelgason
Oct 06, 2026Copper Contributor
I have the same problem with my Samsung Note 10 plus Android 12.
Only way for me to use Copilot (not the same conversations) is by opening bing app and use the copilot in the bing app. Not the same copilot and conversations do not sink to other devices even if I use same microsoft user on copilot in bing. But I can use copilot in the app.
This sucks
Talked to microsoft agent and he only told me to send a report
Gretings Valdimar
Julius_Juliussen
Oct 16, 2026Copper Contributor
They always do: we won't do anything ourselves, we could easily test things ourselves, but no, let us waste your time by sending a report.
Next will be, they will ask you if you are sure you did it correct?