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Sound or Audio Troubleshooting assistance needed. One of our coworkers has created videos using Adobe Premiere Pro then uploaded to Stream on SharePoint Online. While hosted on SharePoint Online, the...
- Yes. We opened a ticket for the problem, and Microsoft was able to provide a resolution for us. I don't know whether they did something to apply just to our tenant or might apply for all.
As part of the solution, we were asked to re-upload the videos after they made some change somewhere. (Meaning when I opened this thread back in in May 2023, re-uploading or uploading to different places never helped. But after they made a change and asked us to re-upload, the audio definitely did start working. For some videos, the only copies we had were in SharePoint, so downloading then re-uploading did also work.)
I don't know if that will be helpful or not - I was reluctant to update the thread since I didn't know if it was a fix just for us or more globally. I'd suggest you try a few files and see if re-upload helps. If not, then open a ticket for sure.
"A hassle" seems like a very diplomatic expression...
My video, directly from the Galaxy Note 10, uses the AAC-LC audio codec. There is no way to change that in the phone.
The video bitrate is unnecessarily high at 31 Mb/s, but again, that is what the phone delivers.
Publishing a player (Stream) incapable of handling videos directly from cell phones is not very impressive. Compare it with VLC; that player can handle just about anything you throw at it!
And you're right: MediaInfo really is an essential tool when working with media!
You're right, Hakan_Sjorling. I suppose outrage is inevitably followed by surrender. This forced switchover to a way less versatile player that is embedded in all MS products has created a host of further issues I'm struggling with (e. g. MP3s can't be streamed from OneDrive to Apple TVs anymore).
Well, I'll hand in a ticket and let you know if there's anything in the making.
Well, I'll hand in a ticket and let you know if there's anything in the making.